Shop - AC Language School

How to End a Conversation | Customer Service | Online Courses
$300
How to End a Conversation
Course Description: This course will provide participants with an understanding of how to effectively end conversations. Topics covered include techniques for graciously exiting conversations, strategies for hard endings, and methods of avoiding awkwardness when transitioning out of a conversation. Participants will gain an understanding of how to use these concepts to bring conversations to a respectful and successful conclusion. Course Objectives:
Identify polite tactics for ending conversations
Utilize techniques for gracefully exiting conversations
Develop strategies for making hard endings
Understand approaches for bringing conversations to a close without creating awkwardness
Leverage diplomatic language when appropriate during the transition out of conversations
Analyze methods for expressing gratitude in the context of ending conversations
Identify best practices for encouraging further communication in the future
Use words and phrases that accurately convey closure
Demonstrate an understanding of principles related to conversation endings through written assignments and class discussions
Implement measures for continual improvement in existing conversation skills
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Managing Time | Customer Service | Online Courses
$300
Course Description:
This course will provide participants with an understanding of how to effectively manage their time. Topics covered include setting goals, planning and organizing tasks, prioritizing activities, managing distractions, and leveraging technology to enhance productivity. Participants will gain an understanding of how to use these concepts to become more productive and efficient with their time. Course Objectives:
Identify factors that lead to better time management
Utilize techniques for setting achievable goals
Develop strategies for planning and organizing tasks
Prioritize activities based on importance and urgency
Identify methods for dealing with distractions
Leverage technology to improve productivity
Analyze different approaches to managing time
Develop a plan for self-improvement in regard to time management
Demonstrate an understanding of the principles related to managing time through written assignments and class discussions
Implement measures for continual improvement in personal productivity
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Positive Language | Customer Service | Online Courses
$300
Course Description: This course will focus on developing an understanding of positive language and the power of words. Participants will learn how to use language in a more effective and constructive way in various contexts, including conversations, communication with customers and colleagues, public speaking, and written materials. Topics covered include active listening, non-verbal communication, assertiveness, analyzing body language, and using humor appropriately. Participants will gain an understanding of how to use these concepts to communicate more effectively. Course Objectives:
Identify the components of effective communication
Utilize positive language to express ideas
Develop strategies for active listening
Analyze different types of non-verbal communication
Understand the fundamentals of assertiveness
Assess body language cues to improve interactions
Utilize humor appropriately during conversations
Adapt messages for different audiences
Demonstrate an understanding of principles related to positive language through written assignments and class discussions
Implement measures for continual improvement in communication skills
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Telephone Skills | Customer Service | Online Courses
$300
Course Description:
This course will focus on developing an understanding of effective telephone skills. Participants will learn how to use various techniques in order to communicate effectively over the phone. Topics covered include tone of voice, active listening, dealing with difficult conversations, being assertive, and handling customer inquiries. Participants will gain an understanding of how to use these concepts to communicate more effectively over the telephone. Course Objectives:
Identify essential components for having successful conversations over the phone
Utilize techniques for maintaining a pleasant tone of voice
Develop strategies for active listening
Understand tactics for dealing with difficult conversations
Leverage assertiveness when appropriate during calls
Analyze methods for handling customer inquiries
Identify best practices for taking messages accurately
Use language that accurately conveys the desired message
Demonstrate an understanding of principles related to telephone skills through written assignments and class discussions
Implement measures for continual improvement in telephone communication skills
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Understanding and Representing your business | Customer Service | Online Courses
$300
Course Description: This course will provide participants with an understanding of how to effectively represent their business online. Topics covered include developing and promoting brand identities, utilizing social media to engage with customers, creating content for websites, improving search engine rankings, and utilizing digital marketing techniques. Participants will gain an understanding of how to use these concepts to create a consistent and engaging presence online. Course Objectives:
Identify the components of a successful brand identity
Utilize social media platforms to engage with customers
Create compelling content for websites
Improve search engine rankings using SEO techniques
Implement effective digital marketing strategies
Analyze trends in web design and user experience
Assess ethical considerations when handling customer data
Develop strategies for representing businesses across multiple channels
Demonstrate an understanding of the principles related to business representation through written assignments and class discussions
Implement measures for continual improvement in website performance
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Conflict Resolution | Interpersonal Skills | Online Courses
$300
Course Description:
This course provides an overview of the principles of conflict resolution and how to use them to achieve successful outcomes. Students will learn about problem-solving strategies, communication techniques, and other topics related to addressing challenging situations. At the end of this course, students will be able to effectively identify conflicting views, apply appropriate tactics for reconciling differences, and reduce tension for successful outcomes. Course Objectives:
Understand the basics of conflict resolution
Explore principles of problem-solving strategies
Analyze methods for effective communication
Utilize strategies for shifting behaviors
Comprehend different techniques for resolving conflict
Evaluate approaches to identifying challenges
Create custom plans for tackling difficult issues
Develop strategies for rebuilding trust
Design custom solutions based on program needs
Implement techniques for long-term planning
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Accountability/ Responsibility | Interpersonal Skills| Online Courses
$300
Course Description:
This course provides an overview of the principles of accountability and responsibility and how to use them to reach higher performance. Students will learn about methods for setting attainable expectations, delegation techniques, and other topics related to successful outcomes. At the end of this course, students will be able to hold themselves and others accountable across different domains, work collaboratively with colleagues, identify areas of improvement, and develop strategies for improved effectiveness. Course Objectives:
Understand the basics of accountability/responsibility
Explore principles of setting expectations
Analyze methods for effective delegation
Utilize strategies for taking ownership
Comprehend different techniques for self-assessment
Evaluate approaches to discovering motivation
Create custom plans for tackling incremental improvements
Develop strategies for collaboration
Design custom solutions based on program needs
Implement techniques for long-term planning
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Assertiveness | Interpersonal Skills | Online Courses
$300
Course Description:
This course provides an overview of the principles of assertiveness and how to use them to take appropriate action. Students will learn about strategies for expressing themselves, methods for setting boundaries, and other topics related to gaining control over situations. At the end of this course, students will be able to confidently express their opinions in a respectful manner, maintain healthy relationships with others, prevent bullies from taking advantage, and identify when to walk away. Course Objectives:
Understand the basics of assertiveness
Explore principles of self-expression
Analyze methods for setting boundaries
Utilize strategies for developing confidence
Comprehend different techniques for negotiating
Evaluate approaches to making decisions
Create custom plans for standing up for yourself
Develop strategies for collaboration
Design custom solutions based on program needs
Implement techniques for long-term planning
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Self-Awareness | Interpersonal Skills | Online Courses
$300
Course Description:
This course provides an overview of the principles of self-awareness and how to use them to unlock potential. Students will learn about methods for understanding motives, strategies for taking action steps, and other topics related to achieving personal goals. At the end of this course, students will be able to recognize their strengths and limitations, make well-informed decisions, and stay motivated in any situation. Course Objectives:
Understand the basics of self-awareness
Explore principles of introspection
Analyze methods for discovering motives
Utilize strategies for evaluating behavior
Comprehend different techniques for recognizing signs
Evaluate approaches to owning thoughts
Create custom plans for understanding feelings
Develop strategies for positive affirmations
Design custom solutions based on program needs
Implement techniques for long-term growth
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Social Awareness | Interpersonal Skills | Online Courses
$300
Course Description:
This course provides an overview of the principles of social awareness and how to use them to stay connected. Students will learn about methods for building relationships, strategies for resolving conflicts, and other topics related to understanding different perspectives. At the end of this course, students will be able to recognize cultural differences, effectively communicate with others, and make positive connections in any context. Course Objectives:
Understand the basics of social awareness
Explore principles of interpersonal communication
Analyze methods for connecting cultures
Utilize strategies for evaluating relationships
Comprehend different techniques for resolving conflicts
Evaluate approaches to managing expectations
Create custom plans for understanding the dynamics
Develop strategies for empathizing
Design custom solutions based on program needs
Implement techniques for long-term collaboration
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