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  • Customer Service Excellence | Hospitality | Online Courses

    $800
    Course Description: Focused on delivering exceptional customer service, this course covers communication skills, problem-solving techniques, and service recovery strategies. Participants will learn to exceed guest expectations. Course Objectives:
    • Develop effective communication skills for customer service.
    • Learn problem-solving techniques to address guest issues.
    • Implement service recovery strategies to ensure customer satisfaction.
    Learning Outcomes:
    • Communicate effectively with guests.
    • Resolve customer complaints and issues.
    • Enhance guest satisfaction through service recovery.
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  • Advanced Hospitality Management

    $800
    Course Description: This certification explores advanced concepts in hospitality management, including strategic planning, organizational behavior, and leadership skills. Participants will develop the ability to manage complex hospitality operations and drive innovation within their organizations. Course Objectives:
    • Understand strategic planning and implementation in hospitality.
    • Analyze organizational behavior and leadership dynamics.
    • Develop skills to manage complex operations effectively.
    Learning Outcomes:
    • Develop strategic plans for hospitality businesses.
    • Apply leadership skills to manage diverse teams.
    • Analyze and improve organizational behavior in hospitality settings.
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  • Hotel and Resort Management

    $800
    Course Title: Hotel and Resort Management Course Description: The Hotel and Resort Management degree is designed for students with a career interest in the lodging and resort industries.  The purpose of the Hotel and Resort Management program is to provide students with core competencies and experiential learning opportunities in preparation for successful management careers and leadership roles in the resort and hospitality industry. Students will engage in practical issues of quality and productivity of the utilities and facilities. Course Structure:
    • Course Length: 20 hours of instruction
    • Proficiency Level: Intermediate
    • Prerequisite Requirements: Basic understanding of hospitality operations or leadership concepts is recommended.
    Learning Objectives: Students will:
    1. understand the different types of resorts.
    2. identify operational environmental standards for all types of resorts
    3. explain the techniques used in distributing activities and facilities in the resort.
    4. participate in resort design and understand master plan development.
    5. be familiar with management problem solving.
    6. learn how to manage the space and capacities within the resort.
    7. be familiar with various types of resorts.
    Upon successful completion of this course, learners will be equipped to lead and develop service teams that deliver exceptional guest experiences, fostering a culture of excellence within hospitality establishments.
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  • H.S. ESL III Supplemental Instructional Materials

    $900
    The H.S. ESL III Supplemental Instructional Materials is a supplemental resource that includes an abundance of resources geared toward El students. This resource includes 1 staff Development package with webinars and instructional videos for the ESL III teacher. This resource is a purchase from vendor AC Language Schools. These resources will be used to provide professional development for our ESL III teachers.
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  • ESL Advanced Level for Military Personnel

    $800
    Main Objective: Achieve proficiency in English sufficient to perform high-level tasks within military operations, including leadership communication, technical explanations, and strategic discussions.  Course Description: This course refines and perfects language skills, with a focus on the fluent and spontaneous use of English in complex and sensitive military contexts.  Units: 
    1. Advanced Grammar and Syntax: Mastery of all verbal tenses, advanced passive constructions, and conditional sentences. 
    2. Technical and Operational Vocabulary: Deep dive into language used in strategy, technology, and international military cooperation. 
    3. Critical Listening Skills: Accurate understanding of nuanced details and implied meanings in complex scenarios including negotiations and alliances. 
    4. Professional Speaking Skills: Delivering presentations, leading meetings, and participating in high-level discussions with fluency and accuracy. 
    5. Advanced Reading Skills: Critical analysis of complex texts such as treaties, technical research, and policy documents. 
    6. Sophisticated Writing Abilities: Drafting official documents, persuasive essays, and comprehensive analyses with precision and clarity. 
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  • ESL Intermediate Level for Military Personnel

    $800
    Main Objective: Develop a deeper understanding of English to enable more effective communication in structured and unstructured military situations.  Course Description: This course builds on basic skills to include more complex grammar, expanded vocabulary, and the development of reading and writing skills necessary for effective communication in diverse military scenarios.  Units: 
    1. Complex Grammar Structures: Past and future tenses, modal verbs for obligation and probability, and passive voice in military reporting. 
    2. Expanded Military Vocabulary: Introduction to more specialized terms related to equipment, operations, and logistics. 
    3. Enhanced Listening Skills: Comprehending more detailed spoken communications during briefings and instructions. 
    4. Advanced Speaking Skills: Participating in discussions on military topics, expressing opinions, and giving detailed instructions. 
    5. Reading Comprehension: Understanding detailed texts such as operation manuals, SOPs, and reports. 
    6. Writing Skills: Writing detailed reports, correspondence, and operational descriptions using appropriate format and style. 
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  • ESL Beginning Level for Military Personnel

    $800
    Main Objective: Equip military personnel with basic English language skills necessary for routine communication within a military context.  Course Description: This course introduces the fundamental elements of English with a focus on vocabulary, phrases, and structures commonly used in military settings.  Units: 
    1. Introduction to English Phonetics: Basics of pronunciation, stress, and intonation especially for military terminology. 
    2. Essential Military Vocabulary: Common nouns, verbs, and adjectives used in daily military operations. 
    3. Basic Grammar Structures: Present simple and continuous tenses; forming questions and negatives; basic command forms. 
    4. Listening Skills: Understanding simple spoken instructions and requests in military contexts. 
    5. Speaking Practice: Engaging in basic conversations about daily routines, describing military objects, and reporting simple facts. 
    6. Reading Basic Texts: Identifying main ideas in short, simple military communications such as emails and memos. 
    7. Writing Skills: Completing forms, writing simple sentences, and crafting basic paragraphs about daily tasks. 
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  • Healthy Lifestyle and Wellness Practices

    $800
    Main Objective: Promote holistic well-being by providing military personnel with knowledge and skills in healthy lifestyle habits, incorporating military-specific language for sustainable health and vitality.  Course Description: This course explores topics related to nutrition, physical activity, and self-care, employing military-specific language to ensure relevancy and applicability in military settings.  Units: 
    1. Nutritional Basics and Hydration in Military Terms 
    2. Exercise and Physical Activity Guidelines for Soldiers 
    3. Sleep Hygiene and Stress Reduction in Operational Contexts 
    4. Time Management for Health in the Military 
    5. Social Connections and Their Role in Soldier Wellness 
    6. Goal Setting for Wellness in Defense Language 
    7. Creating Personalized Wellness Plans in Military Settings 
    8. Implementing and Monitoring Health Practices in Units 
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  • Emotional Intelligence and Self-Regulation

    $800
    Main Objective: Enhance emotional intelligence and self-regulation among military personnel, using defense language to effectively manage emotions and interpersonal relationships in challenging operational environments.  Course Description: This course focuses on the components of emotional intelligence, integrating military-specific language to facilitate the learning and application of emotional skills.  Units: 
    1. Self-Awareness in Military Operations 
    2. Self-Management Techniques in Defense Languages 
    3. Social Awareness and Relationship Management on the Field 
    4. Stress Management and Emotional Regulation during Missions 
    5. Conflict Resolution in Multilingual Military Teams 
    6. Leadership and Emotional Intelligence in Defense Settings 
    7. Applying Emotional Intelligence in Tactical Situations 
    8. Continuous Learning and Improvement in Emotional Skills 
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  • Mindfulness and Meditation Practices

    $800
    Main Objective: Introduce mindfulness and meditation practices using military-specific language to reduce stress, improve focus, and enhance overall well-being among military personnel.  Course Description: This course teaches mindfulness techniques and practices, adapted to military settings using defense-related vocabulary for easy integration into daily routines.  Units: 
    1. Basics of Mindfulness in Military Language 
    2. Mindful Breathing and Relaxation Techniques 
    3. Body Scan and Movement Practices for Soldiers 
    4. Integrating Mindfulness into Military Life 
    5. Mindfulness for Emotional Regulation in High-Stress Environments 
    6. Developing a Regular Mindfulness Routine in Defense Settings 
    7. Challenges and Benefits of Mindfulness in Military Contexts 
    8. Reflective Practices and Group Meditation Sessions 
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