Course Description: This course covers the principles and practices of customer service in airports, including passenger handling, service quality management, and complaint resolution. Students will learn to enhance the passenger experience through effective customer service management. Course Objectives:

1. Understand the principles of customer service in airports.
2. Learn about passenger handling and service quality management.
3. Develop strategies for enhancing the passenger experience.
4. Implement complaint resolution procedures in airport operations.
5. Evaluate the impact of customer service practices on passenger satisfaction.

Course Outcomes:

1. Manage customer service operations in airports effectively.
2. Enhance the passenger experience through quality service management.
3. Implement effective complaint resolution procedures.
4. Assess the impact of customer service practices on passenger satisfaction.
5. Improve airport customer service practices to enhance passenger experience.

Course Description: This course covers the principles and practices of airline revenue management, including pricing strategies, demand forecasting, and inventory control. Students will learn to optimize airline revenue through effective management practices. Course Objectives:

1. Understand the principles of airline revenue management.
2. Learn about pricing strategies and demand forecasting techniques.
3. Develop strategies for inventory control in airline operations.
4. Implement revenue management practices to optimize airline revenue.
5. Evaluate the impact of revenue management on airline performance.

Course Outcomes:

1. Optimize airline revenue through effective revenue management practices.
2. Develop and implement pricing strategies to enhance airline revenue.
3. Forecast demand and manage inventory effectively in airline operations.
4. Assess the impact of revenue management on airline performance.
5. Improve revenue management practices to enhance airline profitability.

Course Description: This course focuses on marketing and sales strategies in the airline industry, including market analysis, branding, and customer relationship management. Students will learn to develop and implement effective marketing campaigns to enhance airline performance. Course Objectives:

1. Understand the principles of airline marketing and sales.
2. Learn about market analysis and segmentation in aviation.
3. Develop branding and positioning strategies for airlines.
4. Implement customer relationship management techniques.
5. Evaluate the impact of marketing and sales strategies on airline performance.

Course Outcomes:

1. Develop and implement effective airline marketing campaigns.
2. Conduct market analysis and segmentation for airline services.
3. Develop branding and positioning strategies to enhance airline performance.
4. Implement customer relationship management techniques.
5. Assess and improve the impact of marketing and sales strategies on airline operations.

Course Description: This course covers the principles of aircraft performance and design, including aerodynamics, propulsion, and structural design. Students will learn to analyze and optimize aircraft performance for safety and efficiency. Course Objectives:

1. Understand the principles of aircraft performance and design.
2. Learn about aerodynamics and propulsion systems.
3. Develop strategies for optimizing aircraft performance.
4. Analyze structural design principles for aircraft.
5. Evaluate the impact of performance and design on flight safety and efficiency.

Course Outcomes:

1. Analyze and optimize aircraft performance for safety and efficiency.
2. Develop and implement strategies for improving aircraft performance.
3. Apply aerodynamics and propulsion principles to aircraft design.
4. Assess the impact of structural design on aircraft performance.
5. Improve aircraft performance and design practices through analysis and optimization.