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  • Call Center Customer Service Skills | Labor Basic Skills | Online Courses

    $300
    Course Description This course provides the skills needed for customer service roles in call centers, including communication, problem-solving, and customer interaction. Course Objectives
    • Understand the role of call center customer service.
    • Learn effective communication techniques.
    • Develop problem-solving skills.
    • Emphasize customer interaction.
    • Prepare students for call center roles.
    Course Outcomes
    1. Explain the role of call center customer service.
    2. Communicate effectively with customers.
    3. Solve customer problems efficiently.
    4. Interact positively with customers.
    5. Prepare for call center roles.
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  • Business Writing | Business | Online Courses

    $95

    Business Writing Course Syllabus

    Course Description: This course will teach you how to apply the top ten principles of good business writing to your work, how to deploy simple tools to dramatically improve your written communication, and how to write effectively in a variety of business contexts. You will learn grammar training, including punctuation, spelling, and sentence structure, as well as business writing training such as email etiquette and persuasive writing. Through the use of realistic business models, students will learn how to express their ideas clearly and concisely. This course is designed for those who want to become better communicators in the workplace. Course Objectives:
    • Understand the fundamentals of effective business writing
    • Learn grammar rules and conventions
    • Develop an understanding of persuasive writing techniques
    • Compose emails that are clear and concise
    • Use appropriate language for different audiences
    • Create documents that are organized and easy to read
    • Utilize visuals such as charts or graphs when necessary
    • Proofread documents for accuracy and clarity
    • Identify common mistakes in business writing
    • Apply best practices for professional communication
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  • Business Plan | Business | Online Courses

    $95
    Course Description: This course will walk students through the process of writing a business plan. Students will the critical details of a business plan, especially for presentation for a loan or an investor. At the end of this course, will have sufficient skills to make a we well-designed informative business plan Course Objectives: 
    • describe the parts of a business plan
    • analyze how a business plan helps companies make decisions with the future in mind
    • develop Mission Statement and Vision Statement
    • develop goals and objectives
    • select a product and/or service for the business
    • analyze the business context and risks of products and/or services
    • develop a marketing plan
    • identify resource requirements and building capabilities
    • develop strategies for achieving / sustaining competitive advantage
    • develop an Operational Plan
    • develop Client Account Management procedures
    • prepare a budget for the first year of operation, by months, and indicating the break-even point
    • be able to write an Executive Summary to leave with loan officers or investors
    • estimating the economic viability of their business
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  • Business Models | Business | Online Courses

    $95
    Course Description: This course will define the structure of business models; identify basic business model archetypes; and compare profitability, efficiency, and market value. 
    Course Objectives:  
    • Identify and analyze several different business models
    • Analyze the business models of competitors
    • Understand the economics underlying common business models
    • Understand the dynamics that propels a business model to success
    • Build a business model for your own innovation
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  • Business Math | Business | Online Courses

    $95
    Course Description: This course is designed for anyone with a high school diploma or GED seeking fundamental math skills which can be applied for moving into management positions with any company. Course topics can be applied to managing personnel, construction and home repairs, and developing and understanding basic bookkeeping financial statements. Math is an important part of managing business. Get to know some commonly used fractions and their decimal equivalents, area and perimeter formulas, angle measurements, and financial formulas — including understanding interest rates and common financial acronyms — to help with your business tasks. Course Objectives:
    • Demonstrate an understanding of business terms, forms, tasks through the application of business mathematics
    • Solve problems relating to personal finance
    • Demonstrate math skills used in personnel management, purchasing, and sales
    • Demonstrate mathematical processes involved in bookkeeping
    • Increase skill in estimating and evaluating answers
    • Develop speed and accuracy in the performance of fundamental mathematics processes
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  • Business Management, Introduction | Business | Online Courses

    $95
    Course Description: This course will demonstrate how the business economy operates and ties in with personal resource management. Students will learn the basis of our economic environment, and business operations including government in our global economy and small business management. The course combines concepts with practical applications to real world situations. 
    Prerequisite: 1st year student  
    Course Objectives: 
    • Identify what constitutes a business plan and the role businesses play in our economy.  
    • Define categories of business ownership and criteria for ownership structure selection.  
    • Define categories of management and organizational structure and identify types of management structure from an organizational chart.  
    • Identify appropriate target markets and market segments.  
    • Identify common financial statements used in business decision-making.  
    • Define different types of management approaches and strategies.  
    • Identify the role of ethics in business decision-making. 
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  • Business Environment of Latin America | Business | Online Courses

    $800

    Business Environment of Latin America Course Syllabus

    Course Description: This course provides an overview of the business environment in Latin America. It covers topics such as the climate for doing business, sustainability and equity, foreign investment, economic and financial issues, macroeconomic outlooks, and green and equitable post-Covid recovery. Students will gain a comprehensive understanding of the current state of business in Latin America and how to navigate it successfully. Course Objectives:
    • Understand the current climate for doing business in Latin America
    • Learn about sustainability and equity as vital factors in post-Covid recovery
    • Analyze foreign investment trends in Latin American countries
    • Examine economic and financial issues impacting businesses in Latin America
    • Analyze macroeconomic outlooks for Latin American countries
    • Explore green and equitable post-Covid recovery strategies for businesses in Latin America
    • Understand how to navigate the current business environment in Latin America successfully
    • Develop an understanding of inflation rates in Latin American countries
    • Analyze long-term economic prospects for businesses operating in Latin American countries
    • Examine ways to reduce inequality among businesses operating in Latin American countries
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  • Business Environment of Africa | Business | Online Courses

    $800

    Business Environment of Africa Course Syllabus

    Course Description: This online course provides an introduction to the business environment in Africa. It will cover topics such as economic growth, investment opportunities, and strategies for success in the African market. The course will provide students with a comprehensive understanding of the challenges and opportunities that exist in this dynamic region. Course Objectives:
    • Understand the current economic landscape of Africa and its implications for businesses operating there
    • Identify key trends impacting the African business environment
    • Analyze the potential risks and rewards associated with investing in Africa
    • Develop strategies for success when doing business in Africa
    • Explore different types of investments available in African markets
    • Examine the impact of global events on African economies and businesses operating there
    • Analyze how technology is changing the African business environment and creating new opportunities for companies operating there
    • Learn about different government policies that are impacting businesses operating in Africa and how to navigate them successfully
    • Understand how to leverage partnerships with local organizations to maximize returns on investments made in Africa
    • Gain an understanding of cultural differences that may impact business operations in Africa
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  • Business Communication | Business | Online Courses

    $95
    Course Description: This course teaches the skills necessary for effective business communication. Emphasis is placed on communication skills via: the written word, presentations, non-verbal communication, representation and visual communication. The course also enhances students' understanding of internal and external communication, staff engagement and explores how intercultural communication can be improved to achieve greater success in business. 
    Prerequisite: 1st year student  
    Course Objectives: 
    • Understand the communication process and how networks and channels influence the communication process in organizations.
    • Recognize cultural differences that impact members of an organization, and enact appropriate communication strategies to help attain cultural diversity. 
    • Evaluate listening habits and practice effective listening skills. 
    • Learn how to build positive interpersonal relationships in the workplace. 
    • Distinguish between groups and teams 
    • Identify communication factors that influence the effective development of teams. 
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  • BUS: Global Gas and Oil | Business | Online Courses

    $800
    Course Description: This course provides students a comprehensive overview of the industry; learn what petroleum is, where it comes from and how it affects all of our lives on a daily basis. Become familiar with the various phases of the Oil and Gas Value Chain – upstream, midstream and downstream – the key industry players, the basics of oil and gas supply, demand and pricing and the challenges that the industry faces as demand for these important form of energy grows by 50% in the next 25 years. 
    Course Objectives:  
    • Basic knowledge of the oil & gas lifecycle from reservoir to finished product 
    • Basic knowledge of the oil & gas industry and the processes and technology involved  
    • Insight and understanding of the participants work and role in a larger context 
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