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  • Customer Service Excellence | Hospitality | Online Courses

    $800
    Course Description: Focused on delivering exceptional customer service, this course covers communication skills, problem-solving techniques, and service recovery strategies. Participants will learn to exceed guest expectations. Course Objectives:
    • Develop effective communication skills for customer service.
    • Learn problem-solving techniques to address guest issues.
    • Implement service recovery strategies to ensure customer satisfaction.
    Learning Outcomes:
    • Communicate effectively with guests.
    • Resolve customer complaints and issues.
    • Enhance guest satisfaction through service recovery.
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  • Customer Service Excellence | Hospitality | Online Courses

    $800
    Course Description: Focused on delivering exceptional customer service, this course covers communication skills, problem-solving techniques, and service recovery strategies. Participants will learn to exceed guest expectations. Course Objectives:
    • Develop effective communication skills for customer service.
    • Learn problem-solving techniques to address guest issues.
    • Implement service recovery strategies to ensure customer satisfaction.
    Learning Outcomes:
    • Communicate effectively with guests.
    • Resolve customer complaints and issues.
    • Enhance guest satisfaction through service recovery.
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  • Customer Service Essentials | Labor Basic Skills | Online Courses

    $300
    Course Description This course covers essential customer service skills, including communication, problem-solving, and customer interaction. Course Objectives
    • Understand the basics of customer service.
    • Learn effective communication techniques.
    • Develop problem-solving skills.
    • Emphasize positive customer interaction.
    • Prepare students for roles in customer service.
    Course Outcomes
    1. Explain the basics of customer service.
    2. Communicate effectively with customers.
    3. Solve customer problems efficiently.
    4. Interact positively with customers.
    5. Prepare for roles in customer service.
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  • Custom Software Development Introduction | Labor Basic Skills | Online Courses

    $300
    Course Description This course provides an overview of custom software development, focusing on software development life cycle (SDLC), coding basics, and project management. Course Objectives
    • Understand the basics of custom software development.
    • Learn the phases of the software development life cycle.
    • Develop basic coding skills.
    • Emphasize project management in software development.
    • Prepare students for entry-level roles in software development.
    Course Outcomes
    1. Explain the basics of custom software development.
    2. Describe the phases of the software development life cycle.
    3. Write basic code.
    4. Apply project management principles in software development.
    5. Prepare for entry-level software development roles.
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  • CustFace-to-Face Skills | Customer Service | Online Courses

    $300
    Course Description: This course will provide participants with an understanding of how to effectively communicate face-to-face. Topics covered include body language, building relationships, effective listening, presentation skills, and conflict resolution. Participants will gain an understanding of how to use these concepts to become more comfortable and confident when engaging in conversations with others. Course Objectives:
    • Identify factors that lead to successful communication
    • Utilize techniques for reading body language
    • Develop strategies for building relationships
    • Implement tactics for effective listening
    • Understand methods for giving presentations
    • Analyze approaches for conflict resolution
    • Leverage diplomatic language when appropriate during conversations
    • Identify best practices for managing stress during a conversation
    • Demonstrate an understanding of the principles related to face-to-face communication through written assignments and class discussions
    • Implement measures for continual improvement in interpersonal skills
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  • Curriculum in Higher Education | Teaching & Education | Online Courses

    $800

    Curriculum in Higher Education

    Course Description:    This course provides a study of the factors and influences that have affected the development of the curriculum in higher education. Procedures for designing, implementing, and evaluating curricula at the senior college level will be examined. In addition, trends, issues, problems, and variations in general education programs in colleges and universities are studied. The objectives of general education in all post-high school curricula are emphasized.  
    Learning Objectives: 
    • Develop an understanding of the curriculum as an academic plan 
    • Understand models and strategies that create a curriculum plan 
    • Understand the challenges of administering curriculum 
    • Understand the internal and external forces that affect the curriculum 
    • Understand learners in a curriculum design 
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  • Curriculum Design and Supervision | Teaching & Education | Online Courses

    $800

    Curriculum Design and Supervision

    Course Description: This online course is designed to provide participants with an understanding of the fundamentals of school curriculum design and supervision. Through interactive learning activities, the course will explore core concepts such as student learning objectives, assessment development, lesson planning, instructional strategies, and data-driven decision-making. Participants will also gain an understanding of the components of effective professional learning communities (PLCs), standards-based accountability models, and how to use technology in instruction. Course Objectives:
    • Understand how to develop student learning objectives that are aligned with state curriculum frameworks
    • Gain an understanding of assessment development techniques for measuring student performance
    • Learn best practices for creating effective lesson plans that engage students in meaningful learning activities
    • Explore various instructional strategies and approaches to content delivery
    • Develop skills for using data to inform instructional decisions
    • Understand the principles behind establishing professional learning communities (PLCs) within a school environment
    • Identify tools for evaluating student progress against standards-based accountability models
    • Explore ways to effectively integrate technology into instruction
    • Develop a deeper understanding of research related trends in curriculum design and supervision
    • Gain insight into ethical considerations when providing services relating to curriculum design and supervision
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  • Curriculum and Instruction Theory | Teaching & Education | Online Courses

    $800

    Curriculum and Instruction Theory

    Course Description:    This course will explore systematic, analytical approaches to curricular and instructional planning. It examines what it means to observe, see, and make sense out of learning in educational environments. It asks participants to analyze what happens in these environments (learning and teaching, student interactions, teacher-student relationships, etc.) and take concrete action based on that analysis. 
    Learning Objectives:
    • Understand what is curriculum and instruction and why is it important as a field of inquiry 
    • Review the research literature on curriculum, assessment and instruction inform the understanding of student learning and thereby affect current educational practice  
    • Recognize the effect of using systematic observation tools has on the teacher’s ability to reflect on classroom instruction
    • Learn how to analyze and implement effective teaching practice 
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  • Culinary Arts | Hospitality | Online Courses

    $800
    Course Description: The online Culinary Arts Course explores the fundamentals of food preparation and cooking techniques. This course provides an introduction to the principles of nutrition, safety, sanitation, and organization for professional cookery. Students will gain knowledge on a variety of ingredients used in traditional recipes from around the world as well as how to properly use them when creating dishes. Course Objectives: 1) Understand the basics of food science, including flavor combinations, texture modifications, and plate presentation; 2) Learn safe handling practices and kitchen safety protocols; 3) Manage time effectively while preparing multiple dishes; 4) Recognize common methods of food preservation; 5) Selection of appropriate tools required for tasks completed in a commercial setting; 6) Create both classical and modern dishes that reflect global cuisines; 7) Plan balanced meals based on nutritional needs or dietary restrictions.
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  • Crisis Management in Transportation | Transportation | Online Courses

    $200
    Course Description: This course covers crisis management strategies for transportation organizations. Students will learn to develop and implement crisis management plans to handle emergencies effectively. Course Objectives:
    • Understand crisis management principles in transportation.
    • Develop crisis management plans for transport organizations.
    • Implement crisis response strategies effectively.
    Course Outcomes:
    • Prepare for and manage crises in transportation organizations.
    • Develop and implement effective crisis management plans.
    • Ensure organizational resilience in the face of emergencies.
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