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Establishing Expectations | Leadership Skills | Online Courses
$500
Course Description:
This course provides an overview of the principles of setting expectations and how to use them to create effective working relationships. Students will learn about leader-follower dynamics, communication techniques, and other topics related to designing and achieving team goals. At the end of this course, students will be able to motivate others and strive for excellence in any project. Course Objectives:
Understand the basics of setting expectations
Explore principles of group dynamics
Analyze methods for clear communication
Utilize conflict resolution strategies
Comprehend the importance of accountability
Evaluate approaches to successful decision making
Create custom plans for meeting targets
Develop strategies for inspiring teams
Design custom solutions based on program needs
Implement techniques for establishing expectations
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Delegation | Leadership Skills | Online Courses
$500
Course Description:
This course provides an overview of the principles of delegation and how to use them to maximize efficiency. Students will learn about goal setting, management styles, and other topics related to successfully delegating tasks. At the end of this course, students will be able to recognize their own strengths and weaknesses in order to foster a productive work environment. Course Objectives:
Understand the basics of delegation & management
Explore principles of effective goal setting
Analyze methods for assigning roles & tasks
Utilize problem-solving strategies
Comprehend different management styles
Evaluate approaches to successful decision making
Create custom plans for establishing expectations
Develop strategies for supervising groups
Design custom solutions based on program needs
Implement techniques for effective delegation
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Influence | Leadership Skills | Online Courses
$500
Course Description:
This course provides an overview of the principles of influence and how to use them in a professional setting. Students will learn about persuasive communication, negotiation techniques, and other topics related to influencing others. At the end of this course, students will be able to understand their own motivations and those of others in order to create meaningful change. Course Objectives:
Understand the basics of influence & persuasion
Explore principles of influence & negotiation
Analyze methods for effective communication
Utilize nonverbal communication strategies
Comprehend power dynamics within organizations
Evaluate approaches to successful decision making
Create custom plans for motivating teams
Develop strategies for building relationships
Design custom solutions based on program needs
Implement techniques for leading with influence
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Leading by Example | Leadership Skills | Online Courses
$500
Course Description:
This course provides an overview of leadership principles and how to lead effectively by example. Students will learn about team building, communication, problem-solving, and other topics related to leading others. At the end of this course, students will be able to build strong teams and foster creative collaboration in a professional environment. Course Objectives:
Understand the basics of leadership & team building
Explore principles of effective communication
Analyze methods for creating a collaborative culture
Utilize problem-solving strategies
Comprehend organizational development
Evaluate approaches to successful decision making
Create custom plans for setting goals & objectives
Develop strategies for responding to criticism
Design custom solutions based on program needs
Implement techniques for leading by example
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Understanding and Representing your business | Customer Service | Online Courses
$300
Course Description: This course will provide participants with an understanding of how to effectively represent their business online. Topics covered include developing and promoting brand identities, utilizing social media to engage with customers, creating content for websites, improving search engine rankings, and utilizing digital marketing techniques. Participants will gain an understanding of how to use these concepts to create a consistent and engaging presence online. Course Objectives:
Identify the components of a successful brand identity
Utilize social media platforms to engage with customers
Create compelling content for websites
Improve search engine rankings using SEO techniques
Implement effective digital marketing strategies
Analyze trends in web design and user experience
Assess ethical considerations when handling customer data
Develop strategies for representing businesses across multiple channels
Demonstrate an understanding of the principles related to business representation through written assignments and class discussions
Implement measures for continual improvement in website performance
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Telephone Skills | Customer Service | Online Courses
$300
Course Description:
This course will focus on developing an understanding of effective telephone skills. Participants will learn how to use various techniques in order to communicate effectively over the phone. Topics covered include tone of voice, active listening, dealing with difficult conversations, being assertive, and handling customer inquiries. Participants will gain an understanding of how to use these concepts to communicate more effectively over the telephone. Course Objectives:
Identify essential components for having successful conversations over the phone
Utilize techniques for maintaining a pleasant tone of voice
Develop strategies for active listening
Understand tactics for dealing with difficult conversations
Leverage assertiveness when appropriate during calls
Analyze methods for handling customer inquiries
Identify best practices for taking messages accurately
Use language that accurately conveys the desired message
Demonstrate an understanding of principles related to telephone skills through written assignments and class discussions
Implement measures for continual improvement in telephone communication skills
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Positive Language | Customer Service | Online Courses
$300
Course Description: This course will focus on developing an understanding of positive language and the power of words. Participants will learn how to use language in a more effective and constructive way in various contexts, including conversations, communication with customers and colleagues, public speaking, and written materials. Topics covered include active listening, non-verbal communication, assertiveness, analyzing body language, and using humor appropriately. Participants will gain an understanding of how to use these concepts to communicate more effectively. Course Objectives:
Identify the components of effective communication
Utilize positive language to express ideas
Develop strategies for active listening
Analyze different types of non-verbal communication
Understand the fundamentals of assertiveness
Assess body language cues to improve interactions
Utilize humor appropriately during conversations
Adapt messages for different audiences
Demonstrate an understanding of principles related to positive language through written assignments and class discussions
Implement measures for continual improvement in communication skills
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Managing Time | Customer Service | Online Courses
$300
Course Description:
This course will provide participants with an understanding of how to effectively manage their time. Topics covered include setting goals, planning and organizing tasks, prioritizing activities, managing distractions, and leveraging technology to enhance productivity. Participants will gain an understanding of how to use these concepts to become more productive and efficient with their time. Course Objectives:
Identify factors that lead to better time management
Utilize techniques for setting achievable goals
Develop strategies for planning and organizing tasks
Prioritize activities based on importance and urgency
Identify methods for dealing with distractions
Leverage technology to improve productivity
Analyze different approaches to managing time
Develop a plan for self-improvement in regard to time management
Demonstrate an understanding of the principles related to managing time through written assignments and class discussions
Implement measures for continual improvement in personal productivity
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How to End a Conversation | Customer Service | Online Courses
$300
How to End a Conversation
Course Description: This course will provide participants with an understanding of how to effectively end conversations. Topics covered include techniques for graciously exiting conversations, strategies for hard endings, and methods of avoiding awkwardness when transitioning out of a conversation. Participants will gain an understanding of how to use these concepts to bring conversations to a respectful and successful conclusion. Course Objectives:
Identify polite tactics for ending conversations
Utilize techniques for gracefully exiting conversations
Develop strategies for making hard endings
Understand approaches for bringing conversations to a close without creating awkwardness
Leverage diplomatic language when appropriate during the transition out of conversations
Analyze methods for expressing gratitude in the context of ending conversations
Identify best practices for encouraging further communication in the future
Use words and phrases that accurately convey closure
Demonstrate an understanding of principles related to conversation endings through written assignments and class discussions
Implement measures for continual improvement in existing conversation skills
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Focus on Customer Experience | Customer Service | Online Courses
$300
Course Description:
This course will provide an understanding of the fundamentals of customer experience (CX) and the approaches used to measure customer satisfaction. Topics covered include the principles of CX, customer journey mapping, designing user-friendly experiences, customer feedback systems, and digital analytics. Participants will gain an understanding of how to use these concepts to create tailored experiences for their customers and improve overall satisfaction. Course Objectives:
Explain the principles and goals of customer experience (CX)
Identify key stages in a customer's journey
Design user-friendly experiences that meet customer expectations
Utilize effective feedback systems to measure customer satisfaction
Examine how digital analytics can be used to improve CX
Analyze trends in CX products and services
Develop strategies for implementing CX initiatives in different industries
Assess ethical considerations when gathering customer data
Demonstrate an understanding of principles related to CX
Implement measures for improving customer experience across channels
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