- Understand principles associated with successful conflict resolution
- Identify feelings & behaviors that may lead to conflict
- Address underlying issues
- Communicate ideas & solutions
- Validate perspectives
- Utilize techniques such as negotiation & problem-solving
- Practice non-violent communication
- Create mutually beneficial agreements
- Integrate therapeutic interventions
- Demonstrate effective leadership qualities
Handling & Resolving Conflicts Course Description: This online course provides an overview of the key principles and practices of handling and resolving conflicts. It covers the fundamentals of managing disagreements, including how to identify and address underlying issues, communicate effectively, validate feelings, and create agreements. You will learn about non-violent communication strategies, conflict resolution tactics, and therapeutic interventions. You will also gain an understanding of how to handle difficult conversations in a fair, honest and constructive manner. Through interactive lectures, readings, discussions, videos, and assignments you will develop your knowledge of conflict resolution while learning how to effectively handle disputes within relationships or institutions. This course is ideal for individuals who are looking to hone their skills as professional mediator or those interested in pursuing a career in social work or counseling. Course Objectives:
Course Description This course covers the basics of hand tool safety and usage, focusing on proper handling, maintenance, and safety protocols. Course Objectives- Understand the basics of hand tool safety.
- Learn proper handling techniques.
- Develop skills in tool maintenance.
- Emphasize safety protocols.
- Prepare students for safe and effective hand tool usage.
- Explain the basics of hand tool safety.
- Handle hand tools properly.
- Maintain hand tools effectively.
- Apply safety protocols in hand tool usage.
- Use hand tools safely and effectively.
Course Description: This course focuses on managing the guest experience in hospitality settings. Topics include customer service excellence, personalized service, feedback management, and service recovery. Participants will learn to enhance guest satisfaction. Course Objectives:- Understand the principles of guest experience management.
- Develop effective customer service and personalized service strategies.
- Implement feedback management and service recovery plans.
- Apply guest experience management principles in hospitality settings.
- Develop and implement customer service and personalized service strategies.
- Enhance guest satisfaction through feedback management and service recovery.
Course Description This course introduces the basics of grounds maintenance, including lawn care, landscaping, and equipment usage. Course Objectives- Understand the basics of grounds maintenance.
- Learn lawn care techniques.
- Develop landscaping skills.
- Emphasize equipment usage and safety.
- Prepare students for roles in grounds maintenance.
- Explain the basics of grounds maintenance.
- Perform lawn care techniques.
- Apply landscaping skills.
- Use maintenance equipment properly.
- Prepare for roles in grounds maintenance.
Course Description: This course covers the management of ground handling operations, including baggage handling, aircraft servicing, and passenger services. Students will learn to optimize ground handling operations for efficiency and safety. Course Objectives:- Understand the principles of ground handling operations.
- Learn about baggage handling and aircraft servicing procedures.
- Develop strategies for optimizing ground handling operations.
- Implement safety measures in ground handling operations.
- Evaluate the impact of ground handling practices on airport performance.
- Manage ground handling operations effectively.
- Optimize baggage handling and aircraft servicing procedures.
- Implement safety measures in ground handling operations.
- Assess the impact of ground handling practices on airport performance.
- Improve ground handling operations through effective management strategies.
Government and Public Administration Course Description: This online course provides an introduction to the field of government and public administration. It is designed to help participants understand the fundamentals of government and public administration, including its history, principles, types, and challenges. Participants will gain an understanding of how government functions at the local, state, and federal levels as well as in nonprofit organizations. Course Objectives:- Understand the history and development of government and public administration
- Identify different types of government and public administration systems
- Explain the principles of public administration
- Describe the roles and responsibilities of those working in government and public administration
- Analyze current trends in government and public administration policymaking
- Evaluate ethical considerations related to government and public administration decision-making processes
- Develop strategies for addressing challenges facing government and public administration today
- Examine how technology has impacted the field of government and public administration over time
- Assess the impact of globalization on governments around the world today
- Analyze case studies related to various aspects of government and public administration practice today
Course Description:
This online course provides an overview of Governance for Non-Profit Organizations. It covers topics including the legal framework and bylaws governing non-profits, board governance strategies and best practices, director responsibilities, fiduciary obligations, fundraising principles, and strategies to sustain operations.
GMAT Preparation Course Description: Our online course is designed to help you ace the GMAT and get into the graduate management program of your dreams. With our comprehensive video lessons, practice questions, and more, you'll be well on your way to success. Learning Objectives:- Overview of the GMAT exam
- Strategies for tackling each section of the exam
- Techniques for mastering quantitative reasoning
- Tips for improving verbal reasoning skills
- Practice exams and drills to hone your skills
- Strategies for time management during the test
- Guidance on how to approach essay writing tasks
- Advice on how to interpret results and use them to inform future study plans
- Insight into common mistakes made by test-takers and how to avoid them
- Access to resources such as additional practice tests and study materials
Global Supply Networks in Latin America Course Syllabus
Course Description: This course provides an introduction to the fundamentals of global supply chain management with a particular focus on Latin America and the Caribbean. Students will gain an understanding of the current trends in supply networks, logistics, and innovation in the region, as well as strategies for harnessing shifting supply chains. The course will also cover topics such as e-commerce, consumer expectations, nearshoring, manufacturing culture, and more. Course Objectives:- Understand the current trends in global supply networks in Latin America and the Caribbean
- Analyze disruptions to supply chains in the region
- Identify strategies for harnessing shifting supply chains
- Explore e-commerce and consumer expectations for fast delivery
- Examine nearshoring opportunities in Latin American countries
- Evaluate manufacturing culture within Latin America
- Discuss obstacles faced by companies looking to use suppliers in Latin America
- Develop best practices for international supply chain management
- Analyze how to attract more manufacturers, retailers & supply chain operations
- Analyze participation levels of global value chains within Latin American countries
Course Description:Â
This course provides students a comprehensive overview of the industry; learn what petroleum is, where it comes from and how it affects all of our lives on a daily basis. Become familiar with the various phases of the Oil and Gas Value Chain – upstream, midstream and downstream – the key industry players, the basics of oil and gas supply, demand and pricing and the challenges that the industry faces as demand for these important form of energy grows by 50% in the next 25 years.ÂLearning Objectives:Â- Basic knowledge of the oil & gas lifecycle from reservoir to finished productÂ
- Basic knowledge of the oil & gas industry and the processes and technology involved Â
- Insight and understanding of the participants work and role in a larger contextÂ