Course Description This course provides the skills needed for customer service roles in call centers, including communication, problem-solving, and customer interaction. Course Objectives

• Understand the role of call center customer service.
• Learn effective communication techniques.
• Develop problem-solving skills.
• Emphasize customer interaction.
• Prepare students for call center roles.

Course Outcomes

1. Explain the role of call center customer service.
2. Communicate effectively with customers.
3. Solve customer problems efficiently.
4. Interact positively with customers.
5. Prepare for call center roles.

Course Description This course covers the procedures for loading and unloading goods, focusing on safety, efficiency, and best practices. Course Objectives

• Understand loading and unloading procedures.
• Learn techniques for handling different types of goods.
• Develop skills in efficient loading and unloading.
• Emphasize safety protocols.
• Prepare students for roles in logistics.

Course Outcomes

1. Explain loading and unloading procedures.
2. Handle different types of goods safely.
3. Load and unload goods efficiently.
4. Apply safety protocols in loading and unloading.
5. Prepare for roles in logistics.

Course Description This course covers essential carpentry skills needed for construction work, including tool usage, framing, and safety. Course Objectives

• Understand basic carpentry skills.
• Learn to use carpentry tools.
• Develop skills in framing and construction.
• Emphasize safety in carpentry work.
• Prepare students for roles in construction carpentry.

Course Outcomes

1. Explain basic carpentry skills.
2. Use carpentry tools properly.
3. Perform framing and construction tasks.
4. Apply safety protocols in carpentry work.
5. Prepare for roles in construction carpentry.