- Identify the components of effective communication
- Utilize positive language to express ideas
- Develop strategies for active listening
- Analyze different types of non-verbal communication
- Understand the fundamentals of assertiveness
- Assess body language cues to improve interactions
- Utilize humor appropriately during conversations
- Adapt messages for different audiences
- Demonstrate an understanding of principles related to positive language through written assignments and class discussions
- Implement measures for continual improvement in communication skills
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Course Description: This course will focus on developing an understanding of positive language and the power of words. Participants will learn how to use language in a more effective and constructive way in various contexts, including conversations, communication with customers and colleagues, public speaking, and written materials. Topics covered include active listening, non-verbal communication, assertiveness, analyzing body language, and using humor appropriately. Participants will gain an understanding of how to use these concepts to communicate more effectively. Course Objectives: -
Course Description:
This course will focus on developing an understanding of effective telephone skills. Participants will learn how to use various techniques in order to communicate effectively over the phone. Topics covered include tone of voice, active listening, dealing with difficult conversations, being assertive, and handling customer inquiries. Participants will gain an understanding of how to use these concepts to communicate more effectively over the telephone. Course Objectives:- Identify essential components for having successful conversations over the phone
- Utilize techniques for maintaining a pleasant tone of voice
- Develop strategies for active listening
- Understand tactics for dealing with difficult conversations
- Leverage assertiveness when appropriate during calls
- Analyze methods for handling customer inquiries
- Identify best practices for taking messages accurately
- Use language that accurately conveys the desired message
- Demonstrate an understanding of principles related to telephone skills through written assignments and class discussions
- Implement measures for continual improvement in telephone communication skills
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Course Description: This course will provide participants with an understanding of how to effectively represent their business online. Topics covered include developing and promoting brand identities, utilizing social media to engage with customers, creating content for websites, improving search engine rankings, and utilizing digital marketing techniques. Participants will gain an understanding of how to use these concepts to create a consistent and engaging presence online. Course Objectives:- Identify the components of a successful brand identity
- Utilize social media platforms to engage with customers
- Create compelling content for websites
- Improve search engine rankings using SEO techniques
- Implement effective digital marketing strategies
- Analyze trends in web design and user experience
- Assess ethical considerations when handling customer data
- Develop strategies for representing businesses across multiple channels
- Demonstrate an understanding of the principles related to business representation through written assignments and class discussions
- Implement measures for continual improvement in website performance
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Course Description:
This course provides an overview of leadership principles and how to lead effectively by example. Students will learn about team building, communication, problem-solving, and other topics related to leading others. At the end of this course, students will be able to build strong teams and foster creative collaboration in a professional environment. Course Objectives:- Understand the basics of leadership & team building
- Explore principles of effective communication
- Analyze methods for creating a collaborative culture
- Utilize problem-solving strategies
- Comprehend organizational development
- Evaluate approaches to successful decision making
- Create custom plans for setting goals & objectives
- Develop strategies for responding to criticism
- Design custom solutions based on program needs
- Implement techniques for leading by example
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Course Description:
This course provides an overview of the principles of influence and how to use them in a professional setting. Students will learn about persuasive communication, negotiation techniques, and other topics related to influencing others. At the end of this course, students will be able to understand their own motivations and those of others in order to create meaningful change. Course Objectives:- Understand the basics of influence & persuasion
- Explore principles of influence & negotiation
- Analyze methods for effective communication
- Utilize nonverbal communication strategies
- Comprehend power dynamics within organizations
- Evaluate approaches to successful decision making
- Create custom plans for motivating teams
- Develop strategies for building relationships
- Design custom solutions based on program needs
- Implement techniques for leading with influence
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Course Description:
This course provides an overview of the principles of delegation and how to use them to maximize efficiency. Students will learn about goal setting, management styles, and other topics related to successfully delegating tasks. At the end of this course, students will be able to recognize their own strengths and weaknesses in order to foster a productive work environment. Course Objectives:- Understand the basics of delegation & management
- Explore principles of effective goal setting
- Analyze methods for assigning roles & tasks
- Utilize problem-solving strategies
- Comprehend different management styles
- Evaluate approaches to successful decision making
- Create custom plans for establishing expectations
- Develop strategies for supervising groups
- Design custom solutions based on program needs
- Implement techniques for effective delegation
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Course Description:
This course provides an overview of the principles of setting expectations and how to use them to create effective working relationships. Students will learn about leader-follower dynamics, communication techniques, and other topics related to designing and achieving team goals. At the end of this course, students will be able to motivate others and strive for excellence in any project. Course Objectives:- Understand the basics of setting expectations
- Explore principles of group dynamics
- Analyze methods for clear communication
- Utilize conflict resolution strategies
- Comprehend the importance of accountability
- Evaluate approaches to successful decision making
- Create custom plans for meeting targets
- Develop strategies for inspiring teams
- Design custom solutions based on program needs
- Implement techniques for establishing expectations
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Course Description:
This course provides an overview of the principles of coaching and how to use them to create meaningful relationships. Students will learn about mentoring, teaching techniques, and other topics related to helping others reach their potential. At the end of this course, students will be able to guide others empathetically and supportably, leading them to success. Course Objectives:- Understand the basics of coaching & mentoring
- Explore principles of effective teaching
- Analyze methods for managing relationships
- Utilize problem-solving strategies
- Comprehend different motivational techniques
- Evaluate approaches to successful decision making
- Create custom plans for setting goals
- Develop strategies for successful guidance
- Design custom solutions based on program needs
- Implement techniques for meaningful coaching
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Course Description:
This course provides an overview of the principles of conflict resolution and how to use them to achieve successful outcomes. Students will learn about problem-solving strategies, communication techniques, and other topics related to addressing challenging situations. At the end of this course, students will be able to effectively identify conflicting views, apply appropriate tactics for reconciling differences, and reduce tension for successful outcomes. Course Objectives:- Understand the basics of conflict resolution
- Explore principles of problem-solving strategies
- Analyze methods for effective communication
- Utilize strategies for shifting behaviors
- Comprehend different techniques for resolving conflict
- Evaluate approaches to identifying challenges
- Create custom plans for tackling difficult issues
- Develop strategies for rebuilding trust
- Design custom solutions based on program needs
- Implement techniques for long-term planning
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Course Description: This course will provide participants with an understanding of advanced English pronunciation as a Second Language (ESL) for professional contexts. Topics covered include identifying and mastering the sounds of English, recognizing and mastering diphthongs and triphthongs, controlling intonation, mastering word stress patterns, refining articulation to understand native speakers, efficiently learning new vocabulary, and other communication scenarios in a professional setting. Participants will gain an understanding of the highest-level aspects of pronunciation necessary to succeed in professional settings. Course Objectives:- Identify and master the individual sounds of English
- Recognize and accurately produce diphthongs and triphthongs
- Demonstrate control over intonation when speaking
- Master word stress patterns in order to sound more like a native speaker
- Refine articulation skills for a better understanding
- Utilize strategies for efficiently learning new vocabulary
- Implement tactics for improving accent-reduction skills
- Leverage specialized terminology when communicating with colleagues and clients
- Analyze methods for conveying complex ideas through pronunciation
- Implement measures for continual improvement in communication skills