Customer Service in Various Business Models

Course Description: This course will provide an overview of customer service for different business models, including subscription-based services, e-commerce, and omnichannel retailing. Topics covered include identifying customer needs, adapting customer service for different platforms, emerging technologies for customer service, and understanding the role of data in customer service. Participants will gain an understanding of how to use these concepts to optimize their customer service strategies and ensure excellent experiences across all channels. Course Objectives:

• Identify customer needs when providing services
• Differentiate between subscription-based services, e-commerce, and omnichannel retailing
• Apply appropriate communication strategies for each platform
• Learn about emerging technologies used to enhance customer service
• Understand the role of data in delivering personalized experiences
• Develop strategies for optimizing customer service across multiple channels
• Assess ethical considerations when handling personal information
• Analyze how good customer service affects loyalty and revenue
• Implement measures to ensure continual improvement in services
• Demonstrate an understanding of principles related to various business models

How to End a Conversation

Course Description: This course will provide participants with an understanding of how to effectively end conversations. Topics covered include techniques for graciously exiting conversations, strategies for hard endings, and methods of avoiding awkwardness when transitioning out of a conversation. Participants will gain an understanding of how to use these concepts to bring conversations to a respectful and successful conclusion. Course Objectives:

• Identify polite tactics for ending conversations
• Utilize techniques for gracefully exiting conversations
• Develop strategies for making hard endings
• Understand approaches for bringing conversations to a close without creating awkwardness
• Leverage diplomatic language when appropriate during the transition out of conversations
• Analyze methods for expressing gratitude in the context of ending conversations
• Identify best practices for encouraging further communication in the future
• Use words and phrases that accurately convey closure
• Demonstrate an understanding of principles related to conversation endings through written assignments and class discussions
• Implement measures for continual improvement in existing conversation skills