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  • Customer Service in Housekeeping | Health Care | Online Courses

    $1,800
    Course Description: This course focuses on providing excellent customer service in housekeeping. Participants will learn about communication skills, patient interaction, and service quality to ensure a positive experience for patients, visitors, and staff. Course Outcomes:
    1. Develop proficiency in customer service skills.
    2. Implement effective communication strategies.
    3. Enhance patient and visitor interaction.
    4. Maintain high service quality in housekeeping.
    5. Ensure a positive experience for patients, visitors, and staff.
    Objectives:
    1. Identify key principles of customer service in housekeeping.
    2. Develop effective communication skills.
    3. Implement strategies for positive patient and visitor interaction.
    4. Monitor and evaluate service quality.
    5. Address common challenges in customer service.
    6. Educate staff about customer service principles.
    7. Foster a culture of customer service excellence.
    8. Collaborate with patient care teams to enhance service quality.
    9. Develop strategies for continuous improvement in customer service.
    10. Review case studies to apply customer service techniques in real-world settings.
    Units:
    1. Introduction to Customer Service in Housekeeping
    2. Principles of Effective Communication
    3. Strategies for Positive Patient Interaction
    4. Monitoring and Evaluating Service Quality
    5. Addressing Challenges in Customer Service
    6. Educating Staff on Customer Service Principles
    7. Fostering a Culture of Customer Service Excellence
    8. Collaboration with Patient Care Teams
    9. Continuous Improvement in Customer Service
    10. Case Studies and Practical Applications
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  • Customer Service Excellence | Hospitality | Online Courses

    $800
    Course Description: Focused on delivering exceptional customer service, this course covers communication skills, problem-solving techniques, and service recovery strategies. Participants will learn to exceed guest expectations. Course Objectives:
    • Develop effective communication skills for customer service.
    • Learn problem-solving techniques to address guest issues.
    • Implement service recovery strategies to ensure customer satisfaction.
    Learning Outcomes:
    • Communicate effectively with guests.
    • Resolve customer complaints and issues.
    • Enhance guest satisfaction through service recovery.
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  • Customer Service Excellence | Hospitality | Online Courses

    $800
    Course Description: Focused on delivering exceptional customer service, this course covers communication skills, problem-solving techniques, and service recovery strategies. Participants will learn to exceed guest expectations. Course Objectives:
    • Develop effective communication skills for customer service.
    • Learn problem-solving techniques to address guest issues.
    • Implement service recovery strategies to ensure customer satisfaction.
    Learning Outcomes:
    • Communicate effectively with guests.
    • Resolve customer complaints and issues.
    • Enhance guest satisfaction through service recovery.
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  • Customer Service Essentials | Labor Basic Skills | Online Courses

    $300
    Course Description This course covers essential customer service skills, including communication, problem-solving, and customer interaction. Course Objectives
    • Understand the basics of customer service.
    • Learn effective communication techniques.
    • Develop problem-solving skills.
    • Emphasize positive customer interaction.
    • Prepare students for roles in customer service.
    Course Outcomes
    1. Explain the basics of customer service.
    2. Communicate effectively with customers.
    3. Solve customer problems efficiently.
    4. Interact positively with customers.
    5. Prepare for roles in customer service.
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  • Customer Service

    $95
    • Principles of Good Customer Service
    • Focus on Customer Experience
    • Customer Service in Various Business Models
    • Understanding and Representing your Business
    • Positive Language
    • Managing Time
    • Telephone Skills
    • Face-to-Face Skills
    • How to End a Conversation
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  • Customer Relationship Management in Hospitality

    $800
    Course Description: This course focuses on strategies for building and maintaining strong customer relationships. Topics include customer loyalty programs, personalized service, customer feedback management, and CRM technologies. Participants will enhance their skills in delivering exceptional customer experiences. Course Objectives:
    • Understand the principles of customer relationship management.
    • Develop strategies for building and maintaining customer loyalty.
    • Utilize CRM technologies effectively.
    • Enhance customer satisfaction and experience.
    Learning Outcomes:
    • Implement CRM strategies in hospitality settings.
    • Manage customer relationships and loyalty programs.
    • Utilize CRM technologies for customer engagement.
    • Improve customer satisfaction and experience.
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  • Custom Software Development Introduction | Labor Basic Skills | Online Courses

    $300
    Course Description This course provides an overview of custom software development, focusing on software development life cycle (SDLC), coding basics, and project management. Course Objectives
    • Understand the basics of custom software development.
    • Learn the phases of the software development life cycle.
    • Develop basic coding skills.
    • Emphasize project management in software development.
    • Prepare students for entry-level roles in software development.
    Course Outcomes
    1. Explain the basics of custom software development.
    2. Describe the phases of the software development life cycle.
    3. Write basic code.
    4. Apply project management principles in software development.
    5. Prepare for entry-level software development roles.
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  • CustFace-to-Face Skills | Customer Service | Online Courses

    $300
    Course Description: This course will provide participants with an understanding of how to effectively communicate face-to-face. Topics covered include body language, building relationships, effective listening, presentation skills, and conflict resolution. Participants will gain an understanding of how to use these concepts to become more comfortable and confident when engaging in conversations with others. Course Objectives:
    • Identify factors that lead to successful communication
    • Utilize techniques for reading body language
    • Develop strategies for building relationships
    • Implement tactics for effective listening
    • Understand methods for giving presentations
    • Analyze approaches for conflict resolution
    • Leverage diplomatic language when appropriate during conversations
    • Identify best practices for managing stress during a conversation
    • Demonstrate an understanding of the principles related to face-to-face communication through written assignments and class discussions
    • Implement measures for continual improvement in interpersonal skills
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  • Curriculum in Higher Education | Teaching & Education | Online Courses

    $800

    Curriculum in Higher Education

    Course Description:    This course provides a study of the factors and influences that have affected the development of the curriculum in higher education. Procedures for designing, implementing, and evaluating curricula at the senior college level will be examined. In addition, trends, issues, problems, and variations in general education programs in colleges and universities are studied. The objectives of general education in all post-high school curricula are emphasized.  
    Learning Objectives: 
    • Develop an understanding of the curriculum as an academic plan 
    • Understand models and strategies that create a curriculum plan 
    • Understand the challenges of administering curriculum 
    • Understand the internal and external forces that affect the curriculum 
    • Understand learners in a curriculum design 
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  • Curriculum Development

    $95
    Interactive activities and learning path. Instant Access to our platform / multimedia content 1 year full access to the purchased courses. Inluding the following Levels:

     
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