Products 1571 - 1580 from 1960. Products on page
  • Course Description: Focused on delivering exceptional customer service, this course covers communication skills, problem-solving techniques, and service recovery strategies. Participants will learn to exceed guest expectations. Course Objectives:
    • Develop effective communication skills for customer service.
    • Learn problem-solving techniques to address guest issues.
    • Implement service recovery strategies to ensure customer satisfaction.
    Learning Outcomes:
    • Communicate effectively with guests.
    • Resolve customer complaints and issues.
    • Enhance guest satisfaction through service recovery.
  • Course Description This course covers essential customer service skills, including communication, problem-solving, and customer interaction. Course Objectives
    • Understand the basics of customer service.
    • Learn effective communication techniques.
    • Develop problem-solving skills.
    • Emphasize positive customer interaction.
    • Prepare students for roles in customer service.
    Course Outcomes
    1. Explain the basics of customer service.
    2. Communicate effectively with customers.
    3. Solve customer problems efficiently.
    4. Interact positively with customers.
    5. Prepare for roles in customer service.
    • Principles of Good Customer Service
    • Focus on Customer Experience
    • Customer Service in Various Business Models
    • Understanding and Representing your Business
    • Positive Language
    • Managing Time
    • Telephone Skills
    • Face-to-Face Skills
    • How to End a Conversation
  • Course Description: This course focuses on strategies for building and maintaining strong customer relationships. Topics include customer loyalty programs, personalized service, customer feedback management, and CRM technologies. Participants will enhance their skills in delivering exceptional customer experiences. Course Objectives:
    • Understand the principles of customer relationship management.
    • Develop strategies for building and maintaining customer loyalty.
    • Utilize CRM technologies effectively.
    • Enhance customer satisfaction and experience.
    Learning Outcomes:
    • Implement CRM strategies in hospitality settings.
    • Manage customer relationships and loyalty programs.
    • Utilize CRM technologies for customer engagement.
    • Improve customer satisfaction and experience.
  • Course Description This course provides an overview of custom software development, focusing on software development life cycle (SDLC), coding basics, and project management. Course Objectives
    • Understand the basics of custom software development.
    • Learn the phases of the software development life cycle.
    • Develop basic coding skills.
    • Emphasize project management in software development.
    • Prepare students for entry-level roles in software development.
    Course Outcomes
    1. Explain the basics of custom software development.
    2. Describe the phases of the software development life cycle.
    3. Write basic code.
    4. Apply project management principles in software development.
    5. Prepare for entry-level software development roles.
  • Course Description: This course will provide participants with an understanding of how to effectively communicate face-to-face. Topics covered include body language, building relationships, effective listening, presentation skills, and conflict resolution. Participants will gain an understanding of how to use these concepts to become more comfortable and confident when engaging in conversations with others. Course Objectives:
    • Identify factors that lead to successful communication
    • Utilize techniques for reading body language
    • Develop strategies for building relationships
    • Implement tactics for effective listening
    • Understand methods for giving presentations
    • Analyze approaches for conflict resolution
    • Leverage diplomatic language when appropriate during conversations
    • Identify best practices for managing stress during a conversation
    • Demonstrate an understanding of the principles related to face-to-face communication through written assignments and class discussions
    • Implement measures for continual improvement in interpersonal skills
  • Curriculum in Higher Education

    Course Description:    This course provides a study of the factors and influences that have affected the development of the curriculum in higher education. Procedures for designing, implementing, and evaluating curricula at the senior college level will be examined. In addition, trends, issues, problems, and variations in general education programs in colleges and universities are studied. The objectives of general education in all post-high school curricula are emphasized.  
    Learning Objectives: 
    • Develop an understanding of the curriculum as an academic plan 
    • Understand models and strategies that create a curriculum plan 
    • Understand the challenges of administering curriculum 
    • Understand the internal and external forces that affect the curriculum 
    • Understand learners in a curriculum design 
  • Interactive activities and learning path. Instant Access to our platform / multimedia content 1 year full access to the purchased courses. Inluding the following Levels:

     
  • Curriculum Design and Supervision

    Course Description: This online course is designed to provide participants with an understanding of the fundamentals of school curriculum design and supervision. Through interactive learning activities, the course will explore core concepts such as student learning objectives, assessment development, lesson planning, instructional strategies, and data-driven decision-making. Participants will also gain an understanding of the components of effective professional learning communities (PLCs), standards-based accountability models, and how to use technology in instruction. Course Objectives:
    • Understand how to develop student learning objectives that are aligned with state curriculum frameworks
    • Gain an understanding of assessment development techniques for measuring student performance
    • Learn best practices for creating effective lesson plans that engage students in meaningful learning activities
    • Explore various instructional strategies and approaches to content delivery
    • Develop skills for using data to inform instructional decisions
    • Understand the principles behind establishing professional learning communities (PLCs) within a school environment
    • Identify tools for evaluating student progress against standards-based accountability models
    • Explore ways to effectively integrate technology into instruction
    • Develop a deeper understanding of research related trends in curriculum design and supervision
    • Gain insight into ethical considerations when providing services relating to curriculum design and supervision
  • Curriculum and Instruction Theory

    Course Description:    This course will explore systematic, analytical approaches to curricular and instructional planning. It examines what it means to observe, see, and make sense out of learning in educational environments. It asks participants to analyze what happens in these environments (learning and teaching, student interactions, teacher-student relationships, etc.) and take concrete action based on that analysis. 
    Learning Objectives:
    • Understand what is curriculum and instruction and why is it important as a field of inquiry 
    • Review the research literature on curriculum, assessment and instruction inform the understanding of student learning and thereby affect current educational practice  
    • Recognize the effect of using systematic observation tools has on the teacher’s ability to reflect on classroom instruction
    • Learn how to analyze and implement effective teaching practice 

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