- Understand the role of a Certified Service Advisor Professional in an automotive dealership or repair shop setting and the importance of excellent customer service.
- Develop effective communication skills to build rapport with customers and understand their needs.
- Gain in-depth knowledge of major vehicle systems and maintenance requirements to provide accurate service recommendations to customers.
- Master the art of appointment scheduling and customer management to optimize time management and service shop revenue.
- Learn how to provide accurate service quotes and estimates including parts and labor costs.
- Develop service sales techniques to achieve maximum revenue and customer satisfaction, including customer loyalty programs and incenting targeting.
- Understand how to de-escalate tense situations with unhappy customers and resolve customer complaints efficiently, no matter the source of the problem.
- Develop effective service advisor and shop management techniques to enhance shop productivity and minimize stress, including effective team building, and performance management skills.
- Apply knowledge of industry operational and legal compliance requirements when dealing with vehicle owners, repair shops, and insurance providers.
- Build and demonstrate practical skills through a hands-on project-based capstone project applied to an active or simulated service center environment.
Course Description: The course is designed to certified learners develop the practical skills required to excel in the role of a Certified Service Advisor Professional in an automotive dealership or repair shop environment. With a focus on real-world applications and industry-wide best practices, the course equips learners with the knowledge and skills they need to advance their careers and be confident service advisors. Course Structure: Unit 1: Introduction to the Role of a Certified Service Advisor Professional Unit 2: Effective Communication Skills for Service Advisors Unit 3: Understanding Vehicle Systems & Maintenance Unit 4: Service Appointment Scheduling & Customer Management Unit 5: Service Quoting & Estimating Unit 6: Service Sales Techniques Unit 7: Resolving Customer Complaints & Handling Difficult Situations Unit 8: Effective Service Advisor and Shop Management Course Objectives:
Course Title: Certified Digital Supply Chain Professional Course Length: 16 Units Proficiency Level: Advanced Prerequisite Requirements: Certification as a Supply Chain Professional or equivalent work experience of at least 3 years. Course Structure: Unit 1: Introduction to Digital Supply Chain Management Unit 2: Digital Supply Chain Planning Unit 3: Digital Demand Management Unit 4: Supply Chain Analytics and Optimization Unit 5: Blockchain Applications in Supply Chain Unit 6: Internet of Things (IoT) and Supply Chain Unit 7: Augmented Reality and Artificial Intelligence in Supply Chain Unit 8: Decision Support Systems and Supply Chain Execution Unit 9: Cloud Computing in Supply Chain Unit 10: Cybersecurity in Digital Supply Chain Unit 11: Global Trade in the Digital Age Unit 12: Sustainability and Compliance in Digital Supply Chain Unit 13: Project Management for Digital Supply Chain Unit 14: Digital Transformation of Supply Chain Unit 15: Capstone Project Course Objectives:- Understand the basic concepts of digital supply chain management and its impact on business operations.
- Develop skills in digital supply chain planning, including demand forecasting, production scheduling, and inventory optimization.
- Learn how to implement digital demand management practices to ensure customer satisfaction and loyalty.
- Understand the role of supply chain analytics and optimization in improving supply chain performance and forecasting accuracy.
- Develop knowledge in blockchain applications, including smart contracts, supply chain traceability, and digital trust.
- Learn how internet of things (IoT) technologies can be applied in supply chain management, including asset tracking, predictive maintenance, and environmental monitoring.
- Understand how augmented reality and artificial intelligence can be used in supply chain management to improve efficiency and productivity.
- Develop skills in decision support systems and supply chain execution, including warehouse management, transportation management, and order fulfillment.
- Learn how cloud computing can be used to store, process, and analyze large amounts of data in supply chain management.
- Develop knowledge in cybersecurity practices for digital supply chain management to mitigate security risks and cyber threats.
Course Title: Security Project Management Professional Proficiency Level: Advanced Prerequisite Requirements: Certification as a Project Management Professional (PMP) or equivalent work experience in project management or security management. Course Description: The course is designed to help learners develop practical skills required for an Advanced Security Project Management Professional in a modern business environment, which focus on industry-wide standards and best practices. All objectives are measurable, and learners are equipped with the knowledge and skills needed for a successful career in security project management. Course Structure: Unit 1: Introduction to Security Project Management Unit 2: Security Risk Management Unit 3: Security Project Planning Unit 4: Security Project Execution Unit 5: Security Project Monitoring and Control Unit 6: Security Project Closure Unit 7: Security Standards and Regulations Unit 8: Physical Security Considerations Unit 9: Information Security Considerations Unit 10: Personnel Security Considerations Unit 11: Crisis Management and Business Continuity Unit 12: Capstone Project Course Objectives:- Understand the basic concepts of security project management.
- Learn how to assess and manage risks associated with security projects.
- Understand the concepts of security project planning, including defining objectives, scope, and deliverables.
- Learn how to execute security projects, including managing resources and implementing security measures.
- Develop skills in monitoring and controlling security projects, including performance measurement, change management, and quality control.
- Learn how to close security projects effectively, including conducting post-mortem analysis and documenting lessons learned.
- Understand security standards and regulations, including ISO, NIST, and GDPR.
- Develop knowledge in physical security considerations, including access control, surveillance, and perimeter protection.
- Develop skills in information security considerations, including data confidentiality, integrity, and availability.
- Understand personnel security considerations, including background checks, security clearances, and credentialing.
Course Title: Certified Cybersecurity Professional Course Length: 12 Units Proficiency Level: Advanced Prerequisite Requirements: Certification in CompTIA Security+ or equivalent work experience of at least 3 years in cybersecurity. Course Description: The course is designed to help learners develop the practical skills required for an Advanced Certified Cybersecurity Professional in a modern business environment. The course follows industry-wide standards and best practices, and all objectives are measurable, ensuring that learners are equipped with the knowledge and skills required for a successful cybersecurity career. Course Structure: Unit 1: Introduction to Cybersecurity Unit 2: Network Security Unit 3: Operating System Security Unit 4: Application Security Unit 5: Data Security and Encryption Unit 6: Identity and Access Management Unit 7: Cybersecurity Governance, Risk Management, and Compliance Unit 8: Incident Management and Response Unit 9: Cybersecurity Threats and Vulnerabilities Unit 10: Cloud Security Unit 11: Cybersecurity for Industrial Control Systems Unit 12: Capstone Project Course Objectives:- Understand the basic concepts and terminology of cybersecurity.
- Learn how to implement network security, including firewall protection and intrusion detection.
- Develop skills in operating system security, including risk assessment, system hardening, and endpoint protection.
- Learn how to implement secure application development practices, including designing secure software architectures and coding.
- Develop an understanding of data security and encryption techniques, including data loss prevention and encryption algorithms.
- Learn how to implement robust identity and access management systems.
- Understand cybersecurity governance, risk management, and compliance, including risk assessments, risk treatment strategies, and regulatory frameworks.
- Develop skills in incident management and response, including threat detection, investigation, and remediation.
- Learn about common cybersecurity threats and vulnerabilities, including malware, social engineering, and network attacks.
- Develop knowledge and skills for implementing secure cloud solutions, including cloud architecture, data protection, and compliance.
Course Title: Certified Digital Marketing Professional Proficiency Level: Intermediate Prerequisite Requirements: Prior knowledge of marketing or experience working in marketing-related roles. Course Description: The course is designed to help learners develop practical skills required for an Intermediate Certified Digital Marketing Professional in a modern business environment. The course follows industry-wide standards and best practices, and all objectives are measurable for the successful digital marketing of a business. Course Structure: Unit 1: Introduction to Digital Marketing Unit 2: Understanding Your Audience Unit 3: Developing Brand Strategies Unit 4: Creating Content that Resonates Unit 5: Search Engine Optimization (SEO) Unit 6: Paid Advertising Unit 7: Analytics and Metrics Unit 8: Social Media Marketing Unit 9: Email Marketing Unit 10: Capstone Project Course Objectives:- Understanding of basic digital marketing concepts.
- Identify and understand the target audience, buying behaviors, and how to create customer personas.
- Strategies to develop or improve brand image and increase brand awareness that aligns with targeted audience preferences.
- Creation of content for digital marketing campaigns, including ad copy, headlines, and visuals.
- Knowledge and skills to improve SEO for a website or blog.
- Ability to create, run and optimize paid advertising campaigns on various platforms like Google AdWords, Facebook Ads, and Instagram Ads.
- Introduction to analytics metrics and the tools to interpret and analyze digital information
- Understand the importance of social media and implement a social media marketing strategy
- Create effective email marketing campaigns that build brand loyalty, generate leads, and increase conversion rates.
- Develop a comprehensive and real-world-like digital marketing plan for a business.
Course Title: Certified Finance and Investment Planning Professional Course Length: 12 Units Proficiency Level: Advanced Course Description: The course is designed to help learners develop practical skills required for an Advanced Certified Finance and Investment Planning Professional in a modern business environment. The course follows industry-wide standards and best practices, and all objectives are measurable, ensuring that learners are equipped with the knowledge and skills required for a successful career in financial planning and investment management. Course Structure: Unit 1: Introduction to Financial Planning Unit 2: Investment Instruments Unit 3: Risk Management in Financial Planning Unit 4: Insurance Planning Unit 5: Tax Planning Unit 6: Estate Planning Unit 7: Retirement Planning Unit 8: Investment Strategies Unit 9: Asset Allocation Unit 10: Portfolio Management Techniques Unit 11: Behavioral Finance Unit 12: Capstone Project Course Objectives:- Understand the key concepts and principles of financial planning and investment management.
- Gain knowledge of the different types of investment instruments and understand their features, benefits, and drawbacks.
- Develop the skills to assess and manage financial risks, including inflation risk, market risk, and liquidity risk.
- Learn how to plan and manage insurance coverage for clients, including life insurance, disability insurance, and long-term care insurance.
- Understand the tax implications of investment decisions and gain knowledge in devising tax-efficient financial plans.
- Develop skills in estate planning, including the use of trusts and other wealth transfer techniques.
- Understand the key elements of retirement planning, including retirement income needs and the role of Social Security.
- Develop effective investment strategies and understand the advantages and disadvantages of different investment vehicles.
- Understand asset allocation strategies for different types of investment portfolios.
- Acquire essential skills in portfolio management, including risk management, investment valuation, and performance measurement.
Course Title: Certified Automotive Mechanic Professional Course Structure: Length: 12 weeks Proficiency Level: Intermediate Prerequisite requirements: None Course Description: This online course is designed to provide aspiring mechanics with practical and real-world knowledge of the automotive industry. By the end of this course, learners will be equipped with the tools and skills needed to succeed in the role of a Certified Automotive Mechanic Professional. Learners will be provided with access to the course materials through an online learning management system. The Course Description for each module will be provided, and instructions will be given on how to navigate the course, submit assignments, interact with fellow learners, and ask for assistance from instructors. Course Objectives: Module 1: Automotive Introduction Learning Objectives: Understanding the fundamental principles of automotive mechanics; Identify and describe the function of major components. Assignments: Review and quiz Assessment: Final exam Module 2: Diagnostics and Testing Learning Objectives: Identify and evaluate testing equipment; understand principles of diagnosis; Assignments: Case study and quiz Assessment: Final exam Module 3: Engine Performance and Repair Learning Objectives: Dissect engine systems; Identify and describe common engine faults; Explain techniques to troubleshoot performance issues Assignments: Hands-on diagnostic Assessment: Final exam Module 4: Brake Systems Learning Objectives: Identify brake systems' function; diagnose and repair common brake faults, and disassembly and reassembly. Assignments: Diagnostic activity and quiz Assessment: Final exam Module 5: Suspension Systems Learning Objectives: Understand suspension systems and its functions; diagnose and repair common suspension faults; disassembly and reassembly. Assignments: Hands-on diagnostic Assessment: Final exam Module 6: Electrical Systems Learning Objectives: Understand electrical systems; diagnose and repair common engine faults; Identify and describe troubleshooting principles. Assignments: Diagnostic activity and quiz Assessment: Final exam Course Objectives:- Develop a strong foundational understanding of automotive mechanics and the automotive industry.
- Identify and analyze the roles and responsibilities of a Certified Automotive Mechanic Professional.
- Learn how to diagnose and troubleshoot common automotive problems effectively.
- Develop skills for reading and interpreting technical manuals and specifications.
- Identify and describe the functions of major automotive components.
- Understand the fundamentals of diagnostic and testing techniques.
- Demonstrate practical proficiency in automotive maintenance and repair.
- Understand electrical and mechanical systems and their interactions.
- Explain the principles behind brake and suspension systems and how to diagnose and repair common faults.
- Understand how to safely operate and maintain automotive tools and equipment.
Course Title: STEM and Robotics for Kids: Exploring and Building Course Level: 7-10 years old Length of Course: 20 hrs. Prerequisite Requirements: None Course Description: This course uses a hands-on, interactive approach to keep young learners engaged and excited about STEM and Robotics. Each module is designed to be fun, informative, and practical, with real-world applications and activities that allow kids to apply what they've learned. The course meets industry-wide standards and best practices for STEM and Robotics education, providing a strong foundation for kids interested in these areas. The platform's interface has vibrant colors and easy-to-understand symbols, making navigation fun and easy. Learners can submit assignments, complete quizzes, and track their progress directly within the platform. An online forum, moderated by instructors, allows learners to interact with each other and discuss course content. Hands-on activities, cutting-edge technology. Â
Course Title: STEM and Robotics Explorations: Real-world Applications for Teens Course Level: 12-14 Years Old Length of Course: 20 Hrs. Prerequisite Requirements: Basic understanding of math and science principles. Course Description: The course is designed to align with industry-wide standards and best practices for STEM and robotics education. The practical, hands-on approach allows learners to apply their knowledge and skills, preparing them for further study or careers in these fields. The course's objectives, assignments, and assessments are measurable and achievable, fostering a solid foundation in STEM and Robotics. The AC Language School online course is hosted on a user-friendly learning management system with a clear interface and navigation. The course content, assignments, quizzes, and progress tracker are accessible from the dashboard. The AC Language School online course also provides a dedicated discussion forum for interacting with fellow learners and exchanging ideas. Â
Course Title: Advanced STEM and Robotics: Theory, Practice, and Innovation Course Level: 15-17 years old Length of Course: 20 hrs. Course Description: Completing an intermediate STEM and Robotics course or equivalent math, physics, and programming knowledge. The course adheres to industry-wide standards and best practices, ensuring learners are well-prepared for further studies or career pathways in STEM and Robotics. The practical, hands-on approach combined with advanced theoretical knowledge allows learners to understand the comprehensive nature of robotics and its real-world applications. The course objectives, assignments, and assessments are designed to be challenging, measurable, and achievable, cultivating critical thinkers and innovators in STEM and Robotics. Â