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  • How to End a Conversation

    Course Description: This course will provide participants with an understanding of how to effectively end conversations. Topics covered include techniques for graciously exiting conversations, strategies for hard endings, and methods of avoiding awkwardness when transitioning out of a conversation. Participants will gain an understanding of how to use these concepts to bring conversations to a respectful and successful conclusion. Course Objectives:
    • Identify polite tactics for ending conversations
    • Utilize techniques for gracefully exiting conversations
    • Develop strategies for making hard endings
    • Understand approaches for bringing conversations to a close without creating awkwardness
    • Leverage diplomatic language when appropriate during the transition out of conversations
    • Analyze methods for expressing gratitude in the context of ending conversations
    • Identify best practices for encouraging further communication in the future
    • Use words and phrases that accurately convey closure
    • Demonstrate an understanding of principles related to conversation endings through written assignments and class discussions
    • Implement measures for continual improvement in existing conversation skills
  • How Learning Happens

    Course Description:   This course explores and analyzes how the brain, as a social organism, learns best throughout the lifespan, from our early schooling through late life. It helps teachers make connections to neurobiological principles, with the goal of creating classrooms that nurture healthy attachment patterns and resilient psyches. 
    Learning Objectives: 
    • Analyze how secure attachment and supportive relationships are critical for healthy psychological development and the building of social brain networks 
    • Analyze the brain as a social organ of adaptation critical to cognitive development 
    • Identify techniques to succeed with difficult or “unteachable” students 
    • Analyze teaching from the perspectives of social neuroscience and interpersonal neurobiology 
    • Create classrooms that nurture healthy attachment patterns and resilient psyches
  • Course Description: This course covers the management of housekeeping operations, including cleaning techniques, staff supervision, inventory control, and quality assurance. Participants will learn to ensure a clean and comfortable environment for guests. Course Objectives:
    • Understand the principles of housekeeping management.
    • Develop effective cleaning and maintenance strategies.
    • Manage housekeeping staff and inventory.
    Learning Outcomes:
    • Implement housekeeping management practices.
    • Supervise and train housekeeping staff.
    • Maintain cleanliness and quality standards.
  • Course Description: This course covers security management in hospitality settings, including risk assessment, emergency planning, security protocols, and guest safety. Participants will learn to ensure a safe environment for guests and staff. Course Objectives:
    • Understand the principles of hotel security management.
    • Develop effective risk assessment and emergency planning strategies.
    • Implement security protocols and guest safety measures.
    Learning Outcomes:
    • Apply hotel security management principles in hospitality settings.
    • Develop and implement risk assessment and emergency planning strategies.
    • Ensure the safety and security of guests and staff.
  • Course Description: This course explores the day-to-day operations of a hotel, including front office, housekeeping, maintenance, and food and beverage services. Participants will gain practical knowledge of hotel management. Course Objectives:
    • Understand the functions of various hotel departments.
    • Develop skills for managing hotel operations.
    • Learn techniques for enhancing guest services.
    Learning Outcomes:
    • Manage front office, housekeeping, and maintenance operations.
    • Oversee food and beverage services.
    • Enhance overall hotel operations and guest satisfaction.
  • Course Title: Hotel Design and Space Utilization: Creating Aesthetic and Functional Accommodations Course Overview: Welcome to the online course on Hotel Design and Space Utilization. In this 20-hour course, you will explore the art and science of designing hotels that marry aesthetic appeal with practical functionality. By mastering the principles of hotel design, participants will learn to create accommodations that provide a seamless and delightful guest experience. Course Structure:
    • Course Length: 20 hours of instruction
    • Proficiency Level: Intermediate
    • Prerequisite Requirements: Basic familiarity with hospitality operations or design concepts is recommended.
    Course Objectives:
    1. Define hotel design and its impact on guest satisfaction.
    2. Identify the fundamental principles of effective hotel design.
    3. Understand design considerations based on guest preferences.
    4. Explore the importance of creating welcoming and intuitive spaces.
    5. Master space utilization techniques for optimal functionality.
    6. Plan layouts that maximize guest comfort and operational efficiency.
    7. Understand the importance of sustainability in modern hotel design.
    8. Explore innovative design trends and technologies.
    9. Create comprehensive design proposals for hotel accommodations.
    10. Apply acquired knowledge and skills to create aesthetic and functional hotel accommodations.
    Upon successful completion of this course, learners will be equipped to design hotel spaces that seamlessly blend aesthetics and functionality, enhancing guest experiences and contributing to the success of hospitality establishments.
  • Course Description: This course provides an understanding of hotel asset management, covering financial management, performance metrics, strategic planning, and investment decision-making. Course Objectives:
    • To introduce the basics of hotel asset management.
    • To learn about financial management in hospitality.
    • To analyze performance metrics.
    • To develop strategic plans for hotel assets.
    Learning Outcomes:
    • Describe the key principles of hotel asset management.
    • Manage financial aspects of hotel assets.
    • Use performance metrics to evaluate assets.
    • Develop strategic plans for hotel asset management.
  • Course Description: This course provides insights into the management of hotel assets, including property valuation, investment strategies, asset enhancement, and performance measurement. Participants will develop the skills needed to optimize the value of hotel assets. Course Objectives:
    • Understand the principles of asset management.
    • Develop property valuation and investment strategies.
    • Implement asset enhancement techniques.
    • Measure and optimize asset performance.
    Learning Outcomes:
    • Apply asset management strategies in hospitality settings.
    • Evaluate and enhance the value of hotel properties.
    • Develop and implement investment strategies.
    • Measure and optimize asset performance.
  • Course Title: Hotel and Resort Management Course Description: The Hotel and Resort Management degree is designed for students with a career interest in the lodging and resort industries.  The purpose of the Hotel and Resort Management program is to provide students with core competencies and experiential learning opportunities in preparation for successful management careers and leadership roles in the resort and hospitality industry. Students will engage in practical issues of quality and productivity of the utilities and facilities. Course Structure:
    • Course Length: 20 hours of instruction
    • Proficiency Level: Intermediate
    • Prerequisite Requirements: Basic understanding of hospitality operations or leadership concepts is recommended.
    Learning Objectives: Students will:
    1. understand the different types of resorts.
    2. identify operational environmental standards for all types of resorts
    3. explain the techniques used in distributing activities and facilities in the resort.
    4. participate in resort design and understand master plan development.
    5. be familiar with management problem solving.
    6. learn how to manage the space and capacities within the resort.
    7. be familiar with various types of resorts.
    Upon successful completion of this course, learners will be equipped to lead and develop service teams that deliver exceptional guest experiences, fostering a culture of excellence within hospitality establishments.
  • Course Description This course covers the essential skills for working in hotel and accommodation services, including customer service, housekeeping, and front desk operations. Course Objectives
    • Understand the basics of hotel and accommodation services.
    • Learn customer service principles.
    • Develop housekeeping skills.
    • Emphasize front desk operations.
    • Prepare students for roles in hotel and accommodation services.
    Course Outcomes
    1. Explain the basics of hotel and accommodation services.
    2. Provide excellent customer service.
    3. Perform housekeeping tasks efficiently.
    4. Manage front desk operations.
    5. Prepare for roles in hotel and accommodation services

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