Course Description: This course covers the principles and practices of customer service in airports, including passenger handling, service quality management, and complaint resolution. Students will learn to enhance the passenger experience through effective customer service management. Course Objectives:

1. Understand the principles of customer service in airports.
2. Learn about passenger handling and service quality management.
3. Develop strategies for enhancing the passenger experience.
4. Implement complaint resolution procedures in airport operations.
5. Evaluate the impact of customer service practices on passenger satisfaction.

Course Outcomes:

1. Manage customer service operations in airports effectively.
2. Enhance the passenger experience through quality service management.
3. Implement effective complaint resolution procedures.
4. Assess the impact of customer service practices on passenger satisfaction.
5. Improve airport customer service practices to enhance passenger experience.

Course Description: This course focuses on marketing and sales strategies in the airline industry, including market analysis, branding, and customer relationship management. Students will learn to develop and implement effective marketing campaigns to enhance airline performance. Course Objectives:

1. Understand the principles of airline marketing and sales.
2. Learn about market analysis and segmentation in aviation.
3. Develop branding and positioning strategies for airlines.
4. Implement customer relationship management techniques.
5. Evaluate the impact of marketing and sales strategies on airline performance.

Course Outcomes:

1. Develop and implement effective airline marketing campaigns.
2. Conduct market analysis and segmentation for airline services.
3. Develop branding and positioning strategies to enhance airline performance.
4. Implement customer relationship management techniques.
5. Assess and improve the impact of marketing and sales strategies on airline operations.