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  • Course Description: This course explores the growing field of health and wellness tourism, including wellness program design, health and wellness services, marketing strategies, and customer experience. Participants will learn to create and manage wellness tourism offerings. Course Objectives:
    • Understand the principles of health and wellness tourism.
    • Develop effective wellness programs and services.
    • Implement marketing strategies for wellness tourism.
    Learning Outcomes:
    • Apply health and wellness tourism principles in hospitality settings.
    • Develop and implement wellness programs and services.
    • Market wellness tourism effectively.
  • Course Description: This course focuses on managing the guest experience in hospitality settings. Topics include customer service excellence, personalized service, feedback management, and service recovery. Participants will learn to enhance guest satisfaction. Course Objectives:
    • Understand the principles of guest experience management.
    • Develop effective customer service and personalized service strategies.
    • Implement feedback management and service recovery plans.
    Learning Outcomes:
    • Apply guest experience management principles in hospitality settings.
    • Develop and implement customer service and personalized service strategies.
    • Enhance guest satisfaction through feedback management and service recovery.
  • Course Description: This course focuses on managing the front office of a hotel, including reservations, check-in/check-out processes, guest services, and customer satisfaction. Participants will enhance their front office management skills. Course Objectives:
    • Understand the functions of the hotel front office.
    • Develop skills for managing front office operations.
    • Learn techniques for enhancing guest services and satisfaction.
    Learning Outcomes:
    • Manage reservations and front office operations.
    • Handle check-in and check-out processes efficiently.
    • Enhance guest services and overall customer satisfaction.
  • Course Description: This course covers essential principles of food safety and sanitation, including hygiene practices, foodborne illness prevention, and regulatory compliance. Participants will learn to maintain high standards of food safety. Course Objectives:
    • Understand the principles of food safety and sanitation.
    • Learn techniques for preventing foodborne illnesses.
    • Ensure compliance with food safety regulations.
    Learning Outcomes:
    • Implement food safety and sanitation practices.
    • Prevent and manage foodborne illnesses.
    • Ensure regulatory compliance in food service operations.
  • Course Description:

    This online Family and Community Services course explores strategies to support families in their day-to-day interactions, as well as teaching them how to cope with specific family challenges. The course focuses on the development of skills for both individual and group work, such as problem-solving, advocacy, and communication. Course Objectives: 1. Understand the role of a family/community services provider, including knowledge of relevant laws, policies, and regulations. 2. Recognize common types of family problems, assess client needs related to these issues, and develop appropriate interventions. 3. Develop organizational skills necessary for effective service delivery within a professional setting. 4. Utilize evidence-based practices when offering supportive services that reflect cultural awareness alongside ethical principles in social work practice settings 5. Apply clinical assessment techniques while utilizing theoretical perspectives that contribute to sound decision-making regarding therapeutic approaches and intervention plans which best suit each client's unique circumstances 6. Develop and implement effective strategies for working with families, particularly in difficult or challenging situations. 7. Further develop skills to work collaboratively with colleagues and other professionals while addressing family needs related to mental health, domestic violence, poverty, substance abuse, and more. 8. Formulate meaningful referrals that are relevant to the client’s
  • Course Description: This course covers the fundamentals of event planning, including event design, budgeting, vendor management, and logistics. Participants will learn to plan and execute successful events. Course Objectives:
    • Understand the basics of event planning and management.
    • Develop effective event design and budgeting strategies.
    • Implement vendor management and logistics plans.
    Learning Outcomes:
    • Plan and manage events effectively.
    • Develop and implement event design and budgeting strategies.
    • Manage vendors and logistics efficiently.
  • Course Description: This course introduces the various digital tools and technologies that enhance operations in the hospitality industry. Topics include property management systems, online booking systems, and customer relationship management. Course Objectives:
    • To understand the importance of digital tools in hospitality.
    • To learn about different types of digital tools and their applications.
    • To develop skills in using property management and booking systems.
    • To manage customer relationships effectively using digital tools.
    Learning Outcomes:
    • Identify and describe various digital tools used in hospitality.
    • Operate property management and online booking systems.
    • Implement CRM strategies in hospitality.
    • Evaluate the effectiveness of digital tools in enhancing operations.
  • Course Description: This course provides an in-depth understanding of destination management, focusing on the strategies and tools used to attract and manage visitors. Emphasis is placed on sustainable practices, marketing, and crisis management. Course Objectives:
    • To understand the role of destination management in the hospitality industry.
    • To learn effective marketing strategies for destinations.
    • To explore sustainable tourism practices.
    • To develop crisis management plans for tourism destinations.
    Learning Outcomes:
    • Explain the principles of destination management.
    • Apply marketing strategies to promote destinations.
    • Implement sustainable tourism practices.
    • Develop and evaluate crisis management plans.
  • Course Description: Focused on delivering exceptional customer service, this course covers communication skills, problem-solving techniques, and service recovery strategies. Participants will learn to exceed guest expectations. Course Objectives:
    • Develop effective communication skills for customer service.
    • Learn problem-solving techniques to address guest issues.
    • Implement service recovery strategies to ensure customer satisfaction.
    Learning Outcomes:
    • Communicate effectively with guests.
    • Resolve customer complaints and issues.
    • Enhance guest satisfaction through service recovery.
  • Course Description: Focused on delivering exceptional customer service, this course covers communication skills, problem-solving techniques, and service recovery strategies. Participants will learn to exceed guest expectations. Course Objectives:
    • Develop effective communication skills for customer service.
    • Learn problem-solving techniques to address guest issues.
    • Implement service recovery strategies to ensure customer satisfaction.
    Learning Outcomes:
    • Communicate effectively with guests.
    • Resolve customer complaints and issues.
    • Enhance guest satisfaction through service recovery.

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