Course Description:
This online Family and Community Services course explores strategies to support families in their day-to-day interactions, as well as teaching them how to cope with specific family challenges. The course focuses on the development of skills for both individual and group work, such as problem-solving, advocacy, and communication. Course Objectives: 1. Understand the role of a family/community services provider, including knowledge of relevant laws, policies, and regulations. 2. Recognize common types of family problems, assess client needs related to these issues, and develop appropriate interventions. 3. Develop organizational skills necessary for effective service delivery within a professional setting. 4. Utilize evidence-based practices when offering supportive services that reflect cultural awareness alongside ethical principles in social work practice settings 5. Apply clinical assessment techniques while utilizing theoretical perspectives that contribute to sound decision-making regarding therapeutic approaches and intervention plans which best suit each client's unique circumstances 6. Develop and implement effective strategies for working with families, particularly in difficult or challenging situations. 7. Further develop skills to work collaboratively with colleagues and other professionals while addressing family needs related to mental health, domestic violence, poverty, substance abuse, and more. 8. Formulate meaningful referrals that are relevant to the client’s-
Course Description: This course covers essential principles of food safety and sanitation, including hygiene practices, foodborne illness prevention, and regulatory compliance. Participants will learn to maintain high standards of food safety. Course Objectives:- Understand the principles of food safety and sanitation.
- Learn techniques for preventing foodborne illnesses.
- Ensure compliance with food safety regulations.
- Implement food safety and sanitation practices.
- Prevent and manage foodborne illnesses.
- Ensure regulatory compliance in food service operations.
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Course Description: This course focuses on managing the front office of a hotel, including reservations, check-in/check-out processes, guest services, and customer satisfaction. Participants will enhance their front office management skills. Course Objectives:- Understand the functions of the hotel front office.
- Develop skills for managing front office operations.
- Learn techniques for enhancing guest services and satisfaction.
- Manage reservations and front office operations.
- Handle check-in and check-out processes efficiently.
- Enhance guest services and overall customer satisfaction.
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Course Description: This course focuses on managing the guest experience in hospitality settings. Topics include customer service excellence, personalized service, feedback management, and service recovery. Participants will learn to enhance guest satisfaction. Course Objectives:- Understand the principles of guest experience management.
- Develop effective customer service and personalized service strategies.
- Implement feedback management and service recovery plans.
- Apply guest experience management principles in hospitality settings.
- Develop and implement customer service and personalized service strategies.
- Enhance guest satisfaction through feedback management and service recovery.
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Course Description: This course explores the growing field of health and wellness tourism, including wellness program design, health and wellness services, marketing strategies, and customer experience. Participants will learn to create and manage wellness tourism offerings. Course Objectives:- Understand the principles of health and wellness tourism.
- Develop effective wellness programs and services.
- Implement marketing strategies for wellness tourism.
- Apply health and wellness tourism principles in hospitality settings.
- Develop and implement wellness programs and services.
- Market wellness tourism effectively.
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Course Description: This course provides an introduction to data analytics in the hospitality industry, including data collection, analysis techniques, and the application of insights to improve business performance. Participants will learn to make data-driven decisions. Course Objectives:- Understand the principles of data analytics.
- Develop skills for data collection and analysis.
- Apply data insights to improve business performance.
- Apply data analytics principles in hospitality settings.
- Collect and analyze hospitality data effectively.
- Make data-driven decisions to improve performance.
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Course Description: This course covers the legal aspects of hospitality and tourism, including contracts, liability, employment law, and regulatory compliance. Course Objectives:- To understand the legal principles in hospitality and tourism.
- To learn about contracts and liability issues.
- To explore employment law in the hospitality sector.
- To ensure regulatory compliance in hospitality operations.
- Explain the key legal principles in hospitality and tourism.
- Manage contracts and liability issues.
- Apply employment law in hospitality settings.
- Ensure compliance with regulations.
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Course Description: This course focuses on communication skills for the hospitality industry, including verbal and non-verbal communication, interpersonal skills, and conflict resolution. Participants will learn to communicate effectively in hospitality settings. Course Objectives:- Develop effective verbal and non-verbal communication skills.
- Enhance interpersonal skills and conflict resolution techniques.
- Learn to communicate professionally in hospitality settings.
- Apply communication skills in hospitality settings.
- Develop and implement effective interpersonal and conflict resolution techniques.
- Communicate professionally and effectively.
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Course Description: This course focuses on entrepreneurship in the hospitality industry, including business planning, funding, marketing, and operational management. Participants will learn to start and run successful hospitality businesses. Course Objectives:- Understand the principles of entrepreneurship in hospitality.
- Develop skills for business planning, funding, and marketing.
- Implement operational management strategies for hospitality businesses.
- Apply entrepreneurship principles in hospitality settings.
- Develop and implement business plans, funding strategies, and marketing plans.
- Manage hospitality businesses effectively.
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Course Description: This course covers the ethical considerations and legal compliance requirements in the hospitality industry. Topics include corporate social responsibility, legal regulations, and ethical dilemmas. Course Objectives:- To understand ethical principles in hospitality.
- To learn about legal compliance requirements.
- To explore corporate social responsibility initiatives.
- To analyze case studies on ethical issues in hospitality.
- Explain ethical principles in the context of hospitality.
- Identify and comply with legal regulations in hospitality.
- Develop and implement CSR initiatives.
- Analyze ethical dilemmas and propose solutions.