Description: This course is designed for those in the hospitality industry, focusing on guest interactions, tourism vocabulary, and cultural sensitivity. It includes role-plays, travel itinerary planning, and customer service scenarios. Learners will be able to provide excellent service to Spanish-speaking guests.
Learning Objectives:
- Understand and use common tourism and hospitality terminologies accurately.
- Communicate effectively about customer service, travel, accommodation, and food and beverage services.
- Write precise and comprehensive tourism and hospitality-specific reports and emails.
- Deliver clear and structured oral presentations on tourism and hospitality topics.
- Participate in professional discussions and meetings in a tourism and hospitality setting.
- Understand and interpret tourism and hospitality literature and research.
- Use Spanish effectively for teleconferencing and online consultations in a tourism and hospitality context.
- Continually improve their tourism and hospitality-specific Spanish skills through self-study and professional development.
- Develop an understanding of tourism and hospitality operations in Spanish-speaking countries.
- Communicate effectively with clients and stakeholders about tourism and hospitality projects.
