Description
Course Contents:
Unit 1: Introduction to Quality Management
- Overview of quality management concepts.
- Importance of quality management in hospitality.
Unit 2: Quality Control Techniques
- Techniques for quality control.
- Implementing quality control measures.
Unit 3: Continuous Improvement Methods
- Strategies for continuous improvement.
- Developing continuous improvement plans.
Unit 4: Customer Satisfaction Measurement
- Measuring customer satisfaction.
- Analyzing customer feedback for improvement.
Unit 5: Service Quality Standards
- Developing and implementing service quality standards.
- Ensuring service excellence.
Unit 6: Employee Training for Quality
- Training employees for quality service.
- Developing training programs.
Unit 7: Case Studies in Quality Management
- Successful quality management implementations.
- Lessons learned from case studies.
Unit 8: Quality Management Tools and Techniques
- Utilizing quality management tools and techniques.
- Implementing quality management systems.
Unit 9: Implementing Quality Management Systems
- Developing and implementing quality management systems.
- Ensuring continuous quality improvement.
Unit 10: Capstone Project
- Developing a quality management plan.
- Implementing quality management strategies learned in the course.
Evaluation:
- Participation and Engagement (20%)
- Case Studies and Projects (30%)
- Midterm and Final Exams (30%)
- Capstone Project (20%)
AC Language School online continuing education certifications offer a modern, innovative approach to learning for the global market. Our certifications are composed of interactive components such as multimedia, simulations, and virtual reality activities that are tailored to various learning styles and cultures. These components help create an engaging and immersive learning environment for participants. We also provide video instruction which can be used to quickly understand concepts or review material in the future. Additionally, we incorporate social elements like discussion forums, assignments, and gamification to encourage participant engagement with the course material. With our cutting-edge online education courses, learners can gain knowledge quickly while having a dynamic experience.
- Interactive activities and learning path
- Instant access to our platform/multimedia content
- 1-year full access to the purchased courses
