Process Management Course Syllabus
Course Description:
This course provides an in-depth exploration of the fundamentals of process management. Students will learn how to identify, evaluate and improve processes in order to optimize business operations. Through a combination of lectures, case studies, and hands-on activities, students will gain the knowledge and skills necessary to become successful process managers.
Course Objectives:
- Understand the basics of process management and its importance in business operations
- Learn how to identify, evaluate and improve processes
- Develop an understanding of process mapping techniques and their application in process management
- Explore the use of Lean BPM principles for efficient and agile workflows
- Gain an understanding of continuous improvement tools for optimizing processes
- Learn how to apply Six Sigma Belts for effective decision-making in process management scenarios
- Become familiar with ITIL 4 Foundation principles for successful implementation of business improvements
- Understand the role of visual management in competitive advantage strategies related to process management projects
- Explore the use of Business Process Management Training (BPMS) certificates as a way to demonstrate expertise in this field to employers or clients
