Description: This course focuses on methods to improve patient satisfaction and deliver high-quality patient services. Topics include patient-centered care, service quality measurement, and feedback management. Participants will learn best practices for enhancing the patient experience and building patient loyalty.
Objectives:
- Understand the principles of patient-centered care.
- Measure and improve service quality.
- Manage patient feedback effectively.
- Implement strategies to enhance patient satisfaction.
- Build patient loyalty and improve overall patient experience.
Units:
- Introduction to Patient Satisfaction
- Principles of Patient-Centered Care
- Measuring Service Quality
- Patient Feedback and Surveys
- Improving Patient Communication
- Enhancing the Patient Experience
- Patient Rights and Responsibilities
- Service Recovery Strategies
- Building Patient Loyalty
- Case Studies and Best Practices
