Course Description: This course focuses on the management of passenger services in railways, including customer service, ticketing, and onboard amenities. Students will learn to enhance the passenger experience through effective service management.
Course Objectives:
- Understand the principles of passenger service management.
- Develop strategies to improve customer service in railways.
- Learn about ticketing systems and processes.
- Enhance onboard amenities and passenger comfort.
- Evaluate the impact of service management on passenger satisfaction.
Course Outcomes:
- Manage passenger services to enhance the customer experience.
- Develop and implement effective customer service strategies.
- Optimize ticketing systems for efficiency and convenience.
- Improve onboard amenities and overall passenger comfort.
- Increase passenger satisfaction through excellent service management.
