Course Description: This course explores cutting-edge innovations in ticketing systems, contactless payments, and passenger experience technologies to improve customer satisfaction and operational efficiency.
Objectives:
- Understand next-gen ticketing technologies and fare management systems.
- Implement AI-powered customer service solutions in railways.
- Optimize station layouts for passenger flow efficiency.
- Develop real-time mobile and cloud-based ticketing solutions.
- Integrate contactless payments with railway infrastructure.
- Enhance accessibility with digital travel assistants and AI chatbots.
- Utilize big data to personalize passenger experiences.
- Improve passenger security through digital verification systems.
- Assess case studies of smart ticketing implementations in rail networks.
- Develop a passenger experience transformation plan for rail operators.
