Managing Difficult Conversations
Course Description:
This course provides an overview of the principles of managing difficult conversations and how to use them to foster a productive and respectful work environment. Students will learn about effective communication, constructive feedback, and other topics related to resolving conflict. At the end of this course, students will be able to interact with colleagues in a meaningful and constructive manner, leading to successful outcomes.
Course Objectives:
- Understand the basics of managing difficult conversations
- Explore principles of effective communication
- Analyze methods for constructive feedback
- Utilize problem-solving strategies
- Comprehend different techniques for resolution
- Evaluate approaches to navigating contentious dialogue
- Create custom plans for defusing tension
- Develop strategies for preparing for challenging conversations
- Design custom solutions based on program needs
- Implement techniques for successful negotiations
