Description
Navigating the Course: Upon enrolling, learners will access the course materials through our user-friendly learning platform. The course consists of four modules, each focusing on key aspects of leadership and team development. Participants are expected to follow the modules sequentially, actively engage in discussions, submit assignments, and apply learned concepts to practical scenarios.
Course Modules:
Module 1: Introduction to Leadership in Hospitality
- Learning Objectives:
- Define leadership in the context of the hospitality industry.
- Identify key traits of effective hospitality leaders.
- Assignments:
- Reflective journal on personal experiences with leadership.
- Discussion on the impact of leadership on service team performance.
Module 2: Team Building and Communication
- Learning Objectives:
- Understand the importance of team dynamics in hospitality.
- Master communication techniques to foster collaboration.
- Assignments:
- Analysis of successful team dynamics in a hospitality establishment.
- Group activity: Practicing effective communication in team scenarios.
Module 3: Motivation and Performance Management
- Learning Objectives:
- Explore strategies for motivating service teams.
- Learn effective performance management techniques.
- Assignments:
- Case study analysis of a hospitality leader’s successful motivation strategy.
- Simulation activity: Addressing a performance-related challenge in a team.
Module 4: Leadership in Guest-Centric Environments
- Learning Objectives:
- Understand the role of leadership in creating guest-centric cultures.
- Develop strategies for aligning service teams with guest expectations.
- Assignments:
- Research on a hotel known for its guest-centric leadership approach.
- Group discussion on leadership’s impact on guest experiences.
Assessment and Interaction: Learners will be assessed through participation in discussions, completion of assignments, and a final project showcasing their mastery of leadership and team development concepts. The final project involves creating a comprehensive leadership development plan for a fictional hotel team. Interaction with fellow learners is encouraged through discussion forums and collaborative assignments.
Instructor Assistance: For queries and support, learners can communicate with the instructor via the designated communication channel within the learning platform. Scheduled virtual office hours will provide opportunities for in-depth discussions and clarifications on course content.
AC Language School online continuing education certifications offer a modern, innovative approach to learning for the global market. Our certifications are composed of interactive components such as multimedia, simulations, and virtual reality activities that are tailored to various learning styles and cultures. These components help create an engaging and immersive learning environment for participants. We also provide video instruction which can be used to quickly understand concepts or review material in the future. Additionally, we incorporate social elements like discussion forums, assignments, and gamification to encourage participant engagement with the course material. With our cutting-edge online education courses, learners can gain knowledge quickly while having a dynamic experience.
- Interactive activities and learning path
- Instant access to our platform/multimedia content
- 1-year full access to the purchased courses
