IT Service Management | Labor Basic Skills | Industry Certifications

Course Description

The IT Service Management course provides training in ITIL (Information Technology Infrastructure Library) principles and practices, focusing on service management, process improvement, and best practices.

Course Objectives

• Understand ITIL principles and service management.
• Learn process improvement techniques.
• Develop skills in IT service management.
• Emphasize best practices in IT operations.
• Prepare for the ITIL certification exam.

Course Outcomes

1. Explain ITIL principles and service management.
2. Implement process improvement techniques.
3. Manage IT services effectively.
4. Apply best practices in IT operations.
5. Pass the ITIL certification exam.