Description
Course Contents:
Unit 1: Introduction to Service Design
- Overview of service design concepts.
- Importance of service design in hospitality.
Unit 2: Customer Experience Design
- Techniques for designing exceptional customer experiences.
- Enhancing the overall customer journey.
Unit 3: Service Blueprinting
- Developing service blueprints.
- Mapping out service processes.
Unit 4: User-Centered Design Principles
- Understanding user-centered design.
- Applying user-centered design principles in service design.
Unit 5: Technology Integration in Service Design
- Leveraging technology for innovative service design.
- Implementing technology in service processes.
Unit 6: Sustainability in Service Design
- Ensuring sustainability in service design.
- Developing eco-friendly service strategies.
Unit 7: Prototyping and Testing
- Techniques for prototyping and testing service designs.
- Iterating and improving service prototypes.
Unit 8: Case Studies in Innovative Service Design
- Successful innovative service design implementations.
- Lessons learned from case studies.
Unit 9: Future Trends in Service Design
- Exploring future trends in service design.
- Preparing for changes in the service design landscape.
Unit 10: Capstone Project
- Developing an innovative service design plan.
- Implementing innovative service design strategies learned in the course.
Evaluation:
- Participation and Engagement (20%)
- Case Studies and Projects (30%)
- Midterm and Final Exams (30%)
- Capstone Project (20%)
AC Language School online continuing education certifications offer a modern, innovative approach to learning for the global market. Our certifications are composed of interactive components such as multimedia, simulations, and virtual reality activities that are tailored to various learning styles and cultures. These components help create an engaging and immersive learning environment for participants. We also provide video instruction which can be used to quickly understand concepts or review material in the future. Additionally, we incorporate social elements like discussion forums, assignments, and gamification to encourage participant engagement with the course material. With our cutting-edge online education courses, learners can gain knowledge quickly while having a dynamic experience.
- Interactive activities and learning path
- Instant access to our platform/multimedia content
- 1-year full access to the purchased courses
