Course Description:
This course focuses on managing the guest experience in hospitality settings. Topics include customer service excellence, personalized service, feedback management, and service recovery. Participants will learn to enhance guest satisfaction.
Course Objectives:
- Understand the principles of guest experience management.
- Develop effective customer service and personalized service strategies.
- Implement feedback management and service recovery plans.
Learning Outcomes:
- Apply guest experience management principles in hospitality settings.
- Develop and implement customer service and personalized service strategies.
- Enhance guest satisfaction through feedback management and service recovery.
