Course Description:
This course focuses on managing the front office of a hotel, including reservations, check-in/check-out processes, guest services, and customer satisfaction. Participants will enhance their front office management skills.
Course Objectives:
- Understand the functions of the hotel front office.
- Develop skills for managing front office operations.
- Learn techniques for enhancing guest services and satisfaction.
Learning Outcomes:
- Manage reservations and front office operations.
- Handle check-in and check-out processes efficiently.
- Enhance guest services and overall customer satisfaction.
