Course: Food and Beverage Operations Management
Description: In the Food and Beverage Operations Management course learners will expand their knowledge in the food service industry from fast-food stores to fine dining. This course build on the philosophy, psychology, and technical skills of service. Topics covered include the management and training of personnel to be responsible; product knowledge; food ordering, storage, and preparation; sales forecasting; cost control; and other paper work.
Learning Objectives: This course has been designed to support the following learner outcomes:
- Identify the physical components and requirements of a food and beverage operation.
- Understand the best practices of food and beverage preparation and service.
- Describe and demonstrate staffing guidelines, including developing a work schedule.
- Identify effective communication and motivational techniques to create a positive work climate.
- Demonstrate the managerial controls of a food and beverage
- Grasp the marketing concepts of a food and beverage operation.
- Understand the concepts of financial and internal controls in the food and beverage industry.
- identify and address operational and strategic challenges in the day-to-day running of a foodservice operation
- develop solutions for operational and strategic problems in a foodservice context
- make effective operational decisions and critically evaluate their impact within the operation, applying the appropriate tools to do so
- demonstrate effective strategies for customer relationships
- identify and address the importance of human resources in a foodservice operation
- use relevant models to evaluate marketing and financial decisions in a foodservice operation.
Methodology:Â The Food and Beverage Operations Management course is a fundamental learning program with recommended readings and videos. This course is self-directed, which means you may study and complete assignments at times that are most convenient for you.
The course is designed to engage students at a fundamental level of mastering the understanding of common course elements concepts through analytical and synthesis learning.
