Course Description:
Focused on delivering exceptional customer service, this course covers communication skills, problem-solving techniques, and service recovery strategies. Participants will learn to exceed guest expectations.
Course Objectives:
- Develop effective communication skills for customer service.
- Learn problem-solving techniques to address guest issues.
- Implement service recovery strategies to ensure customer satisfaction.
Learning Outcomes:
- Communicate effectively with guests.
- Resolve customer complaints and issues.
- Enhance guest satisfaction through service recovery.
