Description
Course Contents:
Unit 1: Principles of Customer Service
- Importance of customer service in hospitality.
- Key principles and standards.
Unit 2: Communication Skills
- Verbal and non-verbal communication.
- Active listening and empathy.
Unit 3: Problem-Solving Techniques
- Identifying and addressing customer issues.
- Techniques for effective problem-solving.
Unit 4: Service Recovery Strategies
- Handling complaints and negative feedback.
- Steps for effective service recovery.
Unit 5: Enhancing Customer Experience
- Creating memorable guest experiences.
- Techniques for exceeding guest expectations.
Evaluation:
- Participation and Engagement (20%)
- Role-Playing and Simulations (30%)
- Midterm Exam (20%)
- Final Exam (30%)
AC Language School online continuing education certifications offer a modern, innovative approach to learning for the global market. Our certifications are composed of interactive components such as multimedia, simulations, and virtual reality activities that are tailored to various learning styles and cultures. These components help create an engaging and immersive learning environment for participants. We also provide video instruction which can be used to quickly understand concepts or review material in the future. Additionally, we incorporate social elements like discussion forums, assignments, and gamification to encourage participant engagement with the course material. With our cutting-edge online education courses, learners can gain knowledge quickly while having a dynamic experience.
- Interactive activities and learning path
- Instant access to our platform/multimedia content
- 1-year full access to the purchased courses
