Course Description
This course covers essential customer service skills, including communication, problem-solving, and customer interaction.
Course Objectives
- Understand the basics of customer service.
- Learn effective communication techniques.
- Develop problem-solving skills.
- Emphasize positive customer interaction.
- Prepare students for roles in customer service.
Course Outcomes
- Explain the basics of customer service.
- Communicate effectively with customers.
- Solve customer problems efficiently.
- Interact positively with customers.
- Prepare for roles in customer service.
