Course Description:
This course provides an overview of the principles of conflict resolution and how to use them to achieve successful outcomes. Students will learn about problem-solving strategies, communication techniques, and other topics related to addressing challenging situations. At the end of this course, students will be able to effectively identify conflicting views, apply appropriate tactics for reconciling differences, and reduce tension for successful outcomes.
Course Objectives:
- Understand the basics of conflict resolution
- Explore principles of problem-solving strategies
- Analyze methods for effective communication
- Utilize strategies for shifting behaviors
- Comprehend different techniques for resolving conflict
- Evaluate approaches to identifying challenges
- Create custom plans for tackling difficult issues
- Develop strategies for rebuilding trust
- Design custom solutions based on program needs
- Implement techniques for long-term planning
