Course Description
This course provides the skills needed for customer service roles in call centers, including communication, problem-solving, and customer interaction.
Course Objectives
- Understand the role of call center customer service.
- Learn effective communication techniques.
- Develop problem-solving skills.
- Emphasize customer interaction.
- Prepare students for call center roles.
Course Outcomes
- Explain the role of call center customer service.
- Communicate effectively with customers.
- Solve customer problems efficiently.
- Interact positively with customers.
- Prepare for call center roles.
