Course Description:
This course focuses on enhancing the customer experience in aviation, covering topics such as customer service strategies, feedback mechanisms, and service quality improvement. Students will learn how to create positive customer experiences in the aviation sector.
Course Objectives:
- Understand the importance of customer experience in aviation.
- Learn about customer service strategies in aviation.
- Explore feedback mechanisms for service improvement.
- Develop skills for enhancing service quality.
Course Outcomes:
- Implement effective customer service strategies.
- Utilize feedback mechanisms to improve service quality.
- Enhance the overall customer experience in aviation.
- Promote customer satisfaction and loyalty.
