Course Description: This course covers the principles and practices of customer service in airports, including passenger handling, service quality management, and complaint resolution. Students will learn to enhance the passenger experience through effective customer service management.
Course Objectives:
- Understand the principles of customer service in airports.
- Learn about passenger handling and service quality management.
- Develop strategies for enhancing the passenger experience.
- Implement complaint resolution procedures in airport operations.
- Evaluate the impact of customer service practices on passenger satisfaction.
Course Outcomes:
- Manage customer service operations in airports effectively.
- Enhance the passenger experience through quality service management.
- Implement effective complaint resolution procedures.
- Assess the impact of customer service practices on passenger satisfaction.
- Improve airport customer service practices to enhance passenger experience.
