Advanced Sales Techniques and Customer Relationship Mastery
Program Description:
This course aims to enhance sales professionals’ skills in advanced sales techniques and customer relationship management. Tailored to the Romanian market, it provides practical tools and strategies to drive sales performance and build lasting customer relationships. The course includes an ESL and language development component to enhance participants’ business English skills, crucial for effective sales communication.
Program Objectives:
• Master advanced sales techniques and strategies.
• Enhance customer relationship management skills.
• Understand the sales process and customer journey.
• Utilize technology to optimize sales and CRM efforts.
• Enhance English language proficiency for sales communication.
Advanced Sales Techniques and Customer Relationship Mastery
$800
Description
Units:
1. Introduction to Advanced Sales Techniques
- Overview of sales techniques and their importance.
- ESL Component: Sales vocabulary and phrases.
- Understanding the Customer
- Profiling customers and understanding their needs.
- ESL Component: Discussing customer profiles in English.
- Sales Process and Methodologies
- Steps of the sales process and popular sales methodologies.
- ESL Component: Writing and reviewing sales strategies.
- Effective Communication in Sales
- Building rapport and communicating effectively with customers.
- ESL Component: Practicing sales dialogues in English.
- Negotiation Skills for Sales Professionals
- Negotiating deals and closing sales.
- ESL Component: Role-playing negotiation scenarios.
- Customer Relationship Management (CRM)
- Implementing and utilizing CRM systems.
- ESL Component: Discussing CRM implementation strategies.
- Digital Tools for Sales
- Leveraging digital tools and platforms to enhance sales efforts.
- ESL Component: Writing and discussing digital sales strategies.
- Handling Objections and Rejections
- Techniques for addressing objections and managing rejection.
- ESL Component: Practicing objection handling in English.
- Building Customer Loyalty
- Strategies for retaining customers and building loyalty.
- ESL Component: Writing customer loyalty plans.
- Capstone Project: Sales Strategy Plan
- Participants develop a comprehensive sales strategy for a product or service.
- ESL Component: Presenting the sales strategy in English.
AC Language School online continuing education courses offer a modern, innovative approach to learning for the global market. Our courses are composed of interactive components such as multimedia, simulations, and virtual reality activities that are tailored to various learning styles and cultures. These components help create an engaging and immersive learning environment for participants. We also provide video instruction which can be used to quickly understand concepts or review material in the future. Additionally, we incorporate social elements like discussion forums, peer review assignments, and gamification to encourage participant engagement with the course material. With our cutting-edge online education courses, learners can gain knowledge quickly while having a dynamic experience.
- Interactive activities and learning path
- Instant access to our platform/multimedia content
- 1-year full access to the purchased courses
